IT SUPPORT MANAGER

Description

Job Summary: Leads and oversees technical and operational IT support to ensure continuity, quality, and security of technological operations in the telecommunications sector. Key Highlights: 1. Lead and coordinate the technical support and IT infrastructure area. 2. Implement technical support and information security policies. 3. Manage technological improvement and infrastructure innovation projects. **IT SUPPORT MANAGER** **Job Objective:** * Plan, direct, and supervise the company's IT technical and operational support activities, ensuring continuity, quality, and security of technological operations in the telecommunications sector, while guaranteeing compliance with service standards and customer satisfaction. **Specific Responsibilities:** * Lead and coordinate the technical support and IT infrastructure area. * Plan and execute preventive and corrective maintenance strategies for equipment, networks, and systems. * Ensure availability and proper functioning of technological infrastructure (servers, structured cabling, LAN/WAN networks, IP telephony, data centers, etc.). * Implement technical support policies and procedures aligned with quality and information security standards (ISO 27001, ITIL, etc.). * Supervise handling of incidents, requests, and complaints from internal and external users. * Manage contracts with technology service providers and evaluate their service level agreements (SLAs). * Coordinate technological improvement and infrastructure and IT support innovation projects. * Ensure compliance with telecommunications standards and sector-specific technical regulations. * Prepare management reports, performance indicators (KPIs), and continuous improvement plans. * Train technical staff and promote best practices in digital security and customer service. * Control inventory of technological assets and support tools. * Participate in internal and external IT department audits. * Support operational continuity management during technological contingencies. * Internal: With all company departments to address technological requirements. * External: With technology service providers, auditors, and corporate clients. **Academic Qualifications** Systems Engineering, Telecommunications, Computer Science, or related field. **Knowledge** * LAN/WAN networks, structured cabling, switching, and routing. * Server management, virtualization, backup, and cybersecurity. * Administration of Microsoft, Linux, and cloud platforms (Azure, AWS). * Technical personnel and project management. **Experience** Minimum 5 years in leadership roles in technical support, telecommunications, or IT management. **Competencies and/or Skills** * Leadership and decision-making. * Orientation toward internal and external customers. * Analytical ability and problem-solving skills. * Effective communication and teamwork. * Adaptability to new technologies. * Strategic planning and management control. Mype payroll. Compensation: 5,000\.00 \- 8,000\.00\. Salary: S/.5,000\.00 \- S/.8,000\.00 per month Work Location: On-site employment