Operations Supervisor

Description

Job Summary: A leading Peruvian company is seeking an Operations and Logistics Supervisor to lead teams, plan routes, manage risks, and ensure customer satisfaction. Key Highlights: 1. Lead and supervise operational teams 2. Coordinate with sales and management 3. Ensure customer satisfaction through process control A leading Peruvian company in the importation and commercialization of home and industrial products, with over 24 years in the market. Currently seeking an Operations and Logistics Supervisor with team leadership experience and expertise in delivery processes and service provision, as per the required profile. The Operations Supervisor is a professional experienced in operational planning, delivery and installation service scheduling, risk control, and contingency management. Must lead and supervise operational teams, coordinate with sales and management, ensure proper documentation for billing and collections, and guarantee customer satisfaction through process, timing, and service quality control. **REQUIREMENTS:** * Age between 25 and 40 years. * Gender: Female or Male * Minimum 3 years of experience in the requested area in supervisory roles. * Knowledge of planning, direction, and control in team management, with leadership ability. * Responsibility and sound judgment at all levels. * Vocation and experience in resolving critical situations. * Education in Administration and/or Industrial Engineering (Bachelor's degree). * Knowledge of handling waybills, invoices, and other administrative documents. * Experience interacting with logistics personnel from various companies and/or end customers. * Availability to maintain contact outside regular working hours. * Advanced Excel proficiency. * **Mandatory residence in:** Lince, San Luis, La Victoria, Breña; San Miguel; Lima; Pueblo Libre, Jesus Maria, San Borja, Magdalena, Surquillo, or areas very close to the company. **SPECIFIC RESPONSIBILITIES:** * Develop, validate work plans and programs. * Design and maintain contingency plans for delivery or installation service disruptions. * Administer and control associated risks and deviations from original planning. * Issue and schedule delivery routes for products to our customers, up to full customer satisfaction. * Schedule and provide installation services (carpets, blinds, curtains, laminated flooring, and other products commercialized by the company). * Participate, when required, in various meetings necessary to achieve expected sales targets. * Interact directly with management and remain informed of issues arising among subordinates. * Coordinate with sales representatives on various aspects related to product delivery or service provision, among others. * Weekly and monthly reports detailing collections performed. * Daily, weekly, and other reports on services rendered. * Supervision of drivers responsible for product deliveries. (Waybills and invoices must include recipient's signature and name.) * Coordinate with sales representatives regarding delivery documents (invoices, waybills, contracts, etc.). * Oversee project supervision and final delivery to the customer. * Handle internal and external conflicts diplomatically. * Purchase EPPs (Personal Protective Equipment) as requested. * Responsible for timely reporting, in accordance with requirements, of necessary information for billing. **BENEFITS:** * Formal employment under MYPE payroll starting on the first day of work. * All statutory benefits (CTS, vacation, bonuses). * Opportunity to join a recognized and prestigious company in the market. **WORK SCHEDULE:** * Monday–Friday: 8:00 AM to 5:40 PM * Saturdays: 8:00 AM to 1:00 PM * Send your CV to 946094637 Employment Type: Full-time Salary: S/.1,800.00 – S/.2,000.00 per month Work Location: On-site employment