Operations Supervisor

Description

Job Summary: We are seeking an Operations and Logistics Supervisor to lead teams, plan routes, manage risks, and ensure customer satisfaction at a leading company. Key Highlights: 1. Lead operational teams and manage delivery processes. 2. Operational planning and contingency management. 3. Ensure customer satisfaction and service quality. Peruvian company with over 24 years in the market, specializing in the importation and commercialization of home and industrial products. Currently seeking an Operations and Logistics Supervisor with team leadership experience and expertise in delivery processes and service provision, aligned with the specified profile. The Operations Supervisor is a professional experienced in operational planning, delivery route scheduling, installation services, risk control, and contingency management. Responsibilities include leading and supervising operational teams, coordinating with sales and management, ensuring proper documentation for billing and collections, and guaranteeing customer satisfaction through process, timeline, and service quality control. **REQUIREMENTS:** * Age between 25 and 40 years. * Gender: Female or Male. * Minimum 3 years of experience in the requested area, in supervisory roles. * Knowledge of planning, direction, and control in team management, with leadership ability. * Responsibility and sound judgment at all levels. * Vocation and experience in resolving critical situations. * Degree in Business Administration and/or Industrial Engineering (Bachelor's degree). * Familiarity with handling waybills, invoices, and other administrative documents. * Experience interacting with logistics personnel from different companies and/or end customers. * Availability to maintain contact outside regular working hours. * Advanced Excel proficiency. * **Must reside in:** Lince, San Luis, La Victoria, Breña; San Miguel; Lima; Pueblo Libre; Jesus Maria; San Borja; Magdalena; Surquillo; or areas very close to the company. **SPECIFIC RESPONSIBILITIES:** * Develop, validate, and implement work plans and programs. * Design and maintain contingency plans for delivery or installation service disruptions. * Administer and control associated risks and deviations from original planning. * Issue and schedule delivery routes for products to our customers, ensuring customer satisfaction. * Schedule and provide installation services (carpets, blinds, curtains, laminate flooring, and other products commercialized by the company). * Participate, as required, in various meetings necessary to achieve targeted sales. * Directly interact with management and remain informed about issues arising among team members. * Coordinate with sales staff on product delivery or service provision aspects and others. * Weekly and monthly reports detailing collections performed. * Daily, weekly, and other reports on services provided. * Supervise drivers responsible for product deliveries (waybills and invoices must include recipient’s signature and name). * Coordinate with sales staff on delivery documents (invoices, waybills, contracts, etc.). * Oversee project execution and final delivery to the customer. * Handle internal and external conflicts diplomatically. * Procure PPEs as requested. * Responsible for timely reporting, per requirements, of necessary information for billing. **BENEFITS:** * Formal employment registration from the first day of work. * All statutory benefits (CTS, vacation, bonuses). * Join a recognized and prestigious company in the market. **WORK SCHEDULE:** * Monday–Friday: 8:00 AM to 5:40 PM. * Saturdays: 8:00 AM to 1:00 PM. * Send your CV to 946094637. Employment Type: Full-time Salary: S/.1,800.00 – S/.2,000.00 per month Work Location: On-site