Collections Executive

Description

Position Summary: We are seeking a passionate Collections Executive who delivers efficient solutions and ensures a positive customer experience, guaranteeing effective management of operational requirements. Key Highlights: 1. Manages operational collections requirements and coordinates with insurance companies. 2. Monitors cases until closure, ensuring customer satisfaction and SLA compliance. 3. Identifies process improvement opportunities and delivers high-quality service. **Introduction** Welcome to Gallagher, a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing the right thing. We help our clients navigate complexity with confidence—empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job—you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we are better together. Whether you join us in a client-facing role, in our brokerage division, in our benefits and human resources consulting division, or as part of our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Live a work experience where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That is living the Gallagher Way. **Description** Are you passionate about delivering efficient solutions and ensuring a positive customer experience? As a **Collections Executive**, you will be a key contributor to effectively managing operational requirements related to collections—supporting goal achievement, customer satisfaction, and quality standards. **How You’ll Make an Impact** How will you make a difference? In this role, your impact will be significant by:* Managing and responding to operational collections requirements—including payment application, invoice and statement distribution, and automatic debit enrollment. * Coordinating with insurance companies to ensure timely and accurate processing of requests. * Monitoring and tracking cases to closure, ensuring adherence to Service Level Agreements (SLA) and customer satisfaction. * Using digital tools and management platforms to resolve requirements accurately and efficiently. * Recording and analyzing key performance indicators (KPIs) to support area analysis and continuous improvement. * Identifying opportunities to improve operational processes—optimizing efficiency and reducing rework. * Delivering high-quality service, ensuring clear, courteous, and effective communication with internal and external customers. **About You** About you: We seek an individual with exceptional communication and problem-solving skills, who enjoys teamwork and is results-oriented. To succeed in this role, you will need:* **Education:** Bachelor’s degree or technical studies in Administration, Accounting, Economics, or Banking. * **Experience:** 2–3 years in collections, preferably within the insurance or financial services sector. * Intermediate Excel proficiency * Proficiency with communication tools such as Outlook, Teams, and CRM. * Familiarity with ERP systems and collections management platforms. (Desirable) * Knowledge of insurance regulations and SBS payment regulations. (Desirable)