PERSONAL EXECUTIVE

Description

Job Summary: We are seeking a professional to carry out commercial activities, manage and update customer databases, and provide personalized service, promoting cross-selling and migration to alternative channels. Key Highlights: 1. Develop your professional career in a global and diverse company 2. Promote responsible banking and digital innovation 3. Work in a collaborative and inclusive environment **Do you want to develop your professional career?** BBVA is a global company with over 160 years of history, operating in more than 25 countries, serving over 80 million customers. We are more than 121\.000 professionals working in multidisciplinary teams with diverse profiles, including finance specialists, legal experts, data scientists, developers, engineers, and designers. Our people make the difference in our success. **Contract Type:** Permanent (Undefined) **What Are We Looking For?** Carry out commercial activities and campaigns targeting non-personalized customer segments, as well as optional customers from the branch not assigned to any portfolio. Maintain up-to-date, high-quality information in the database for current and potential customers. Provide the first point of personalized customer service when their commercial activity takes place within the branch premises. Plan and support your commercial activities using available tools, coordinating with the Branch Manager to achieve product/service/migration targets. Conduct telephone outreach to customers, as well as certain actions targeting non-customers. Proactively manage the non-personalized and optional customer base in terms of service quality and management outcomes, both via telephone and on-site. Seize all opportunities arising in the branch lobby to market products and services, as well as to update and maintain customer data—continuously and prioritizing this in every interaction. Consistently perform cross-selling during customer interactions—not limiting oneself to a single product or transaction—but continuing the sales process for complementary products whenever possible. Gain maximum insight into customers and their needs by leveraging available tools. Provide comprehensive customer service, maintaining an ongoing commitment to service quality and promoting customer and transaction migration to alternative channels. Responsibly resolve incidents or complaints, ensuring service quality and response agility. **Responsible Banking** --------------------- Our responsible banking model **aims to build a more inclusive and sustainable society.** Because the future of finance is financing the future. We began with the spirit of helping others make the best financial decisions. That spirit remains today and drives us forward—prioritizing innovation and digital transformation, and making the opportunities of this new era accessible to all. **Diversity** -------------- At BBVA, we believe that having a **diverse team** makes us a better bank. Therefore, we **actively support diversity, inclusion, and equal opportunity**, regardless of race, gender, age, religion, sexual orientation, gender identity, gender expression, among others. We foster a collaborative and inclusive work environment that enables each person to bring forth their best self. **Our Values** -------------------- **Our values define our identity** and serve as the driving force behind fulfilling our purpose, guiding all our actions and decisions. **Legal Requirements** If the position you are applying for is located outside the country where you currently reside, you may need to obtain a visa and/or work permit and/or residence permit, as well as comply with any other requirements mandated by local labor and immigration regulations or applicable professional regulations for the position in that country. In the event you are selected as the final candidate, BBVA may assist you in processing the corresponding permit/visa, provided that, should any circumstance arise—(i.) the relevant visa and/or work permit and/or residence permit is not issued, or (ii.) any other requirements mandated by local labor and/or immigration and/or professional regulations applicable to the performance of the position in that country are not met—you will, unfortunately, be excluded from the position. Likewise, if you already hold a visa and/or work permit and/or residence permit for the respective country, please indicate this when applying for the position.