Remise Services Coordinator / Host

Description

Job Summary: Efficiently coordinate the driver fleet, provide personalized service, and ensure punctuality, safety, and comfort for luxury private transfers. Key Highlights: 1. Management of private transfers with a focus on punctuality, safety, and comfort. 2. VIP customer service and professional resolution of incidents. 3. Ongoing training in premium service protocols. Guarantee excellence in private transfer management by efficiently coordinating the driver fleet and delivering personalized service to users. The objective is to ensure punctuality, safety, and comfort while consistently maintaining the company’s quality standards. **Main Responsibilities** * **Reservation Management:** Receiving, registering, and tracking service requests via phone, email, or digital platform. * **Dispatch and Monitoring:** Assigning vehicles to scheduled and last-minute services, and monitoring them via GPS to ensure punctuality. * **Customer Service (Host):** Greeting customers at strategic locations (airports, hotels, or corporate venues), assisting with luggage, and coordinating their meeting with the driver. * **Quality Control:** Verifying that vehicles meet cleanliness, appearance, and safety protocol standards prior to each service. * **Incident Resolution:** Promptly and professionally managing route changes, flight delays, or mechanical contingencies. * **Reporting:** Preparing daily reports on completed services, incidents, and corporate account billing. **Candidate Profile1\. Education and Experience** * Technical or university degree in Tourism and Hospitality, Business Administration, Communication Sciences, or related fields. * Minimum prior experience of 1–2 years in VIP customer service, front desk, or transportation dispatch. * **Languages:** Intermediate English (spoken), essential for serving foreign customers. **2\. Technical Skills** * Proficiency with geolocation tools (Google Maps, Waze, GPS systems). * MS Office proficiency (intermediate Excel for reporting). * Familiarity with the city (major routes, traffic hours, points of interest). **3\. Soft Skills** * **Service Excellence:** Assertive communication and impeccable manners. * **Problem-Solving Ability:** Ability to work under pressure and make quick decisions. * **Organization:** Strong sense of punctuality and attention to detail. * **Empathy:** Ability to anticipate customer needs. **Working Conditions** * **Schedule:** Availability for rotating shifts (morning, afternoon, night), including weekends. * **Attire:** Formal uniform or business attire (per company policy). **What We Offer?** (For the job posting) * Formal employment registration with all statutory benefits. * Ongoing training in premium service protocols. * A dynamic work environment with continuous challenges. * Growth opportunities in the logistics and tourism sectors. Employment Type: Full-time Salary: S/.1,050.00 – S/.1,200.00 per month Language: * English (Desirable) Work Location: On-site employment