Account Operator

Description

Job Summary: Coordinate and manage maintenance services, service delivery control, billing, and customer service, as well as develop performance indicators. Key Highlights: 1. Responsible for coordination and management of services 2. Customer and operational staff relationship management 3. Development of indicators and service control A reputable Peruvian company is seeking an Operations Assistant. Responsibilities: * Coordinate daily with customers regarding preventive and corrective maintenance services. * Track service deliveries and monthly billing per customer. * Coordinate with operational staff on execution and progress of scheduled services. * Update daily service tracking records. * Address and manage customer complaints and grievances with supervision. * Develop indicators upon request. Requirements: * Intermediate/Advanced Excel proficiency (MANDATORY) * Completed technical or university degree in Industrial Administration, Industrial Engineering, or related fields * Desired: 2 years of experience in similar positions * Strong oral and written communication skills * Personal attributes: Responsible, capable of handling difficult situations, sense of urgency, customer-focused, results-oriented. Benefits: * Pleasant work environment * Statutory benefits * Profit-sharing payments * Pleasant work environment Salary: S/.1,500.00 - S/.1,700.00 per month Application Question(s): * What is your academic degree and field of study? * What is your level of Excel proficiency? * Are you able to work onsite in San Borja from Monday to Friday, 8:30 am to 6:00 pm, and Saturdays from 8:30 am to 12:00 pm? * Please indicate your salary expectation. Workplace: Onsite employment