Customer Experience Assistant

Description

Job Summary: Customer Service Assistant to manage calls, coordinate with operations, and resolve technical and escalated cases at a leading Fintech startup. Key Highlights: 1. Be part of an agile, modern company with international projection 2. Work at the market-leading Fintech startup 3. Be part of a company with outstanding talent and international experience Rextie is the leading Fintech startup for foreign exchange in Latin America and Peru, having exchanged over USD 7 billion. We are revolutionizing the financial sector through innovation and technology, backed by exceptional talent comprising \+40 professionals with extensive international careers. We are now seeking our new: Customer Service Assistant **Responsibilities** * Schedule and conduct call agendas to ensure proper handling of technical cases. * Directly coordinate with the Operations team to resolve complex cases. * Manage escalated tickets requiring third-party attention. **Requirements** * Technical degree / Bachelor's degree in Administration, Communications, Industrial Engineering, or related fields. * 1 year of experience in Customer Service/Support in call centers or in-person settings. * Intermediate/Advanced English **What We Offer** * 100% covered EPS health insurance plan. * Hybrid work arrangement. * Be part of an agile, modern company with international projection. * Work at the market-leading Fintech startup for foreign exchange. * Mental health center agreement and corporate discounts * 4 hours off on your birthday Employment Type: Full-time, Contract-based Salary: S/.1,500\.00 per month Application Question(s): * What are your salary expectations? Work Location: Hybrid in San Isidro, Lima