Customer Service

Description

Position Summary: We are seeking a Customer Service Advisor with a service-oriented mindset, empathy, and excellent communication skills to manage interactions and coordinate appointments. Key Highlights: 1. Multichannel customer service with empathy and problem-solving skills. 2. Appointment coordination and follow-up, delivering a professional experience. 3. Ability to build trust and handle demanding customers. Autovans is looking for a person with genuine service vocation, authentic empathy, outstanding communication, and the ability to build trust with our customers. If you are someone who knows how to listen, solve problems judiciously, and make customers feel well attended, we want to meet you. On-site work – Miraflores **WHAT WILL YOU DO?** Customer service via WhatsApp, phone calls, and in-person. Scheduling and follow-up of appointments. Resolving inquiries and complaints with empathy and judgment. Following up with pending customers. Recording and managing information. Coordinating with technical staff and advisors. Delivering a warm, professional, and organized experience. REQUIREMENTS (IMPORTANT) \- Minimum 2 years of REAL customer service experience. \- Excellent verbal and written communication skills. \- Strong WhatsApp writing skills. \- Ability to handle demanding or uncomfortable customers. \- Organization, speed, and judgment to prioritize tasks. \- Commercial ability (building trust and helping secure appointments). \- Basic/intermediate Excel and system operation skills. WE HIGHLY VALUE EXPERIENCE IN: automotive workshops clinics premium services after-sales service consultative call centers DO NOT APPLY IF: \- You only want to reply to messages without engagement. \- You cannot handle pressure. \- You lack genuine empathy toward customers. \- You struggle to communicate clearly. WE OFFER \- Fixed salary: S/1,500 \- Performance bonus: S/500 to S/1,200 · Send CV to: consultoria.arkadia@gmail.com · Send CV to: 946145363 – 955538961 Salary: S/.1,500\.00 \- S/.2,300\.00 per month Workplace: On-site employment