Digital Operations Assistant

Description

Job Summary: We are seeking a Digital Operations Assistant to provide support in managing, monitoring, and executing operational activities related to digital products, ensuring their proper functioning. Key Highlights: 1. Physical and technological equipment management and maintenance 2. Operational process optimization and standardization 3. Coordination with Support and Development teams for incident resolution **POSITION: DIGITAL OPERATIONS ASSISTANT** **DESCRIPTION:** We are seeking candidates to fill the position of Digital Operations Assistant, responsible for providing support in managing, monitoring, and executing operational activities related to digital products, ensuring their proper functioning and contributing to achieving departmental objectives. **1\. Educational level:** Completed or incomplete studies in Computer Science and Information Technology, Industrial Engineering, or related fields. **2\. Experience:** Minimum 6 months of experience. **3\. Age:** 24 to 30 years old **PERSONAL COMPETENCIES:** * Strong communication skills * Ability to work effectively in a team * Analytical thinking **TECHNICAL COMPETENCIES:** * Proficiency in Microsoft Office * Digital literacy **RESPONSIBILITIES:** * Process and archive documents * Maintain updated records and databases * Prepare weekly reports * Implement defined continuous improvement actions to enhance service quality * Manage and maintain physical equipment * Analyze operational processes and activities to improve efficiency and reduce operational errors * Optimize and standardize processes * Resolve operational incidents and issues * Manage, verify, support, and maintain technological equipment used in operations * Verify proper equipment functionality and maintain logs and control of reported incidents * Identify and report equipment and application incidents to relevant departments * Manage and track service assignments via an interface * Coordinate with vendors and handle quotations * Responsible for operational management of SMS messaging campaigns, ensuring correct message delivery by clients. This role is performed under an internal support model without direct client interaction, ensuring high-quality standards and operational compliance * Responsible for the operational performance of the assigned channel, ensuring its proper functionality and adherence to established processes to guarantee efficient management * Actively coordinate with Support and Development teams to ensure timely detection and resolution of incidents that may affect service continuity or quality **BENEFITS:** * Market-competitive remuneration * Professional growth opportunities * Positive work environment * Access to online courses * Ongoing training programs * Statutory life insurance **Location: Santiago de Surco** **Employment Type: Full-time / On-site / Formal employment contract** **Salary: S/ 1,200.00** **Working Hours:** Monday and Friday: 8:30 AM to 6:30 PM / Tuesday to Thursday: 9:00 AM to 7:00 PM / Saturdays: 9:00 AM to 12:00 PM Employment Type: Full-time Salary: S/.1,200.00 per month Work Location: On-site employment