TECHNICAL SUPPORT ASSISTANT

Description

Job Summary: We are seeking a Customer Service Assistant to handle inquiries, receive customer requests, and manage databases for support and complaints. Key Highlights: 1. Experience in telephone or in-person customer service 2. Excellent spelling and writing skills 3. Communication and customer service skills TI, a company primarily engaged in selling management, accounting, invoicing, and commercial software, is seeking a Customer Service Assistant. **Requirements**: 1 year of experience in telephone or in-person customer service, with computer knowledge preferred; candidates should be in their final academic cycles or graduates of Computer Science, Information Technology, Systems Engineering, or Software Engineering programs. - Excellent spelling and writing skills. - Experience using ERP management system software (preferred). - Experience in help desk operations. - Responsible, committed, with excellent **communication and customer service skills**, both written and over the phone. · Proactive, with initiative to solve problems and take on challenges, and capable of working under pressure. · Ability to work independently and as part of a team. Work Schedule: Monday to Friday, 9:00 AM to 6:00 PM, and Saturdays from 9:00 AM to 1:00 PM. (On-site) **Responsibilities**: - Responding to user service inquiries - Receiving customer requests - Managing the customer support and complaint database - Other related duties assigned Salary: **S/. 1,400 (Monthly)** MYPE payroll Employment Type: Full-time Salary: Starting from S/.1,200.00 per month Work Location: On-site employment