Job Summary: This external-facing customer role supports residents, administrators, and property owner boards during implementation—delivering training and resolving inquiries to ensure a close, high-quality experience. Key Highlights: 1. Accompany new clients through the implementation and training process. 2. Interact with administrators and residents across varying levels of technological proficiency. 3. Identify and report churn risks and coordinate improvements. This is a 100% external-facing customer role. You will support residents, administrators, and property owner boards (this is not an internal staff training or development position). **What will be your mission?** Accompany our new clients throughout the implementation process by delivering training, resolving inquiries, and conducting follow-ups to ensure a close, simple, and high-quality experience. You will work with administrators and residents of diverse ages and levels of technological knowledge, helping them confidently use our services from day one. **Key Responsibilities** \- Coordinate the onboarding process with various departments across the company. \- Train administrators, committees, and residents on service usage and new releases. \- Conduct in-person and virtual inductions. \- Identify early warning signs of churn risk and report them promptly. \- Coordinate with the Operations team to track incidents. \- Perform audits of reported incidents during onboarding—reviewing cameras, logs, and central monitoring records—to identify improvement opportunities. Follow up on commitments agreed upon with involved departments until completion. \- Monitor clients during their first months of implementation, identifying improvement opportunities and reporting them to the relevant team. **What are we looking for?** \- Technical or university degree in Administration, Marketing, Communications, Industrial Engineering, or related fields. \- Minimum 5 years of experience in external-facing roles such as Onboarding, Customer Success, Post-Sales, Customer Support, or Training. \- Genuine affinity for and curiosity about technology; prior experience at a technology company is not mandatory. (Desirable) \- Empathy, patience, and genuine enjoyment of teaching and supporting people of all ages and varying levels of technological familiarity—including senior citizens. \- Ability to quickly learn new digital tools and explain their functionality in simple terms. \- Excellent verbal and written communication skills. \- Strong organizational skills and ability to manage multiple clients simultaneously. \- Ability to collaborate effectively across teams and coordinate with various departments. \- Willingness to conduct in-person visits and inductions when required. **What do we offer?** \- In-person work mode. \- Monday to Friday, 9:00 a.m. to 6:00 p.m. \- Saturdays, 9:00 a.m. to 1:00 p.m., only when client inductions or visits are required (those conducted outside regular hours are compensated). \- Formal payroll \+ performance bonus. \- 50% coverage of EPS health insurance. Salary: Starting from S/.2,400\.00 per month Application Questions: * Can you work in-person in San Isidro, including off-site client visits and inductions? * How many years of experience do you have in Onboarding, Customer Success, Customer Support, Training, or Post-Sales—specifically with external clients? * Do you have experience delivering in-person training or inductions to clients or end users of the service? * Can you conduct in-person inductions outside regular working hours when required by the client? * Are you available to join immediately? * What is your monthly gross salary expectation? Work Location: In-person employment
María García
Indeed · HR
María García
Indeed · HR
