Business Associate Middle - Agreements

Description

Job Summary: Lead the design and evolution of the 'Credit by Agreement' product experience, optimizing processes and developing customer-centric solutions. Key Highlights: 1. Lead the design and evolution of the product experience 2. Collaborate with multidisciplinary teams 3. Opportunities for professional development and digital transformation If you seek to enhance your talent through new experiences and challenges that push you to always aim higher — this is your opportunity! Join the best team and transcend with your talent as a **Business Associate Middle \- Agreements.** **Your primary objective will be:** To lead the design and evolution of the 'Credit by Agreement' product experience, ensuring a simple, consistent, and customer-centric experience across the entire customer journey. You will identify improvement opportunities, optimize processes, and develop solutions that drive growth, customer satisfaction, and loyalty — generating business value and a differentiated value proposition. **How will you achieve this?** * Analyze, diagnose, and map internal and external customer processes and experiences to identify improvement opportunities. * Design user personas, empathy maps, and customer journeys to understand needs, behaviors, and pain points. * Lead initiatives for process redesign, optimization, and automation, ensuring a simpler, more efficient experience aligned with the product’s value proposition. * Collaborate closely with Product, Value Proposition, Operations, Risk, and other key teams to ensure an integrated and consistent experience. * Implement new solutions and ensure adoption of defined processes, promoting their sustainability, scalability, and appropriate operational risk control. * Measure initiative impact using KPIs and qualitative and quantitative analysis, leveraging data to support decisions and demonstrate efficiencies achieved. **What do we need from you?** * Degree in Industrial Engineering, Business Engineering, Business Administration, or related fields. * Minimum 3 years of experience in process design and improvement, automation, customer experience, service design, or similar roles. * Knowledge of human-centered design and service design methodologies such as Design Thinking, UX Research, and Customer Journey Mapping. * Intermediate proficiency in analytics and automation tools such as SQL, Teradata, Power Apps, and Power Automate. * Intermediate English proficiency and advanced MS Office skills. **What do we offer at Interbank?** An INcredible experience with our flexible work model “Interbank Eres” Development opportunities: growth paths and upskilling and reskilling tools at Interbank and across all companies within the Intercorp Group. Being part of the digital transformation of one of Peru’s most important companies Apply now and join a team that always aims higher! At Interbank, we are committed to equal opportunity. All applicants will be considered without regard to ethnic origin, gender, age, marital status, sexual orientation, religion, disability, nationality, or economic condition. Everyone is welcome!