Front Desk

Description

Job Summary: We are seeking personnel for the Front Desk department, responsible for managing check-in/check-out, attending to guest requests, resolving complaints, and supporting the team, ensuring compliance with hotel standards. Key Highlights: 1. Dynamic role in guest service and management. 2. Promotion of sales of front desk products and services. 3. Support in the development and implementation of team standards. **SM Hotel & Bussines Av. Universitaria 848, San Miguel.** **We are currently recruiting personnel for the Front Desk department to join our team!** **Responsibilities:** * Perform check-in and check-out procedures in accordance with established policies and procedures. * Actively attend to guest requests. * Handle, resolve, and record guest complaints and feedback in the incident report. * Promote sales of front desk products, early check-in, and late check-out. * Support the development of front desk team functions, ensuring adherence to established standards. * Effectively hand over shifts, communicating daily information and incidents. * Manage the front desk petty cash fund (currency exchange, reconciliation, etc.). * Issue invoices and send receipts. * Monitor inactive accounts, Occurrence Logbook, and Complaints Book. * Ensure the front desk is adequately stocked with necessary materials for daily operations. **Competencies and Benefits:** * Availability to work full-time in San Miguel during 8-hour shifts. * Timely payments. * Monthly rotating schedules. * Sales incentives. * Excellent working environment. * One day off per week. **Requirements:** * 1 year of experience (preferred). * Current student or graduate in Tourism and Hospitality, Commercial Aviation, or related fields. **Send your updated CV to: \+51 941 994 747** **Immediate availability** Employment Type: Full-time, Permanent, Internship Work Location: On-site