Reception

Description

Position Summary: We are seeking personnel for the Reception area to handle check-in/out, attend to guest requests and complaints, and promote sales. Key Highlights: 1. Active guest assistance and incident resolution. 2. Petty cash management and billing. 3. Shift handover and account follow-up. **SM Hotel & Bussines Av Universitaria 848, San Miguel.** **We are currently looking for Reception staff to join our team!** **Responsibilities:** * Perform check-in and check-out in accordance with established policies and procedures. * Actively attend to guest requests. * Handle, resolve, and record guest complaints and feedback in the incident report. * Promote sales of reception products, early check-in, and late check-out. * Conduct shift handover, communicating daily information and incidents. * Manage the reception petty cash fund (currency exchange, reconciliation, etc.). * Process invoices and send receipts. * Follow up on inactive accounts, Occurrence Logbook, and Complaints Book. * Ensure the reception desk is adequately stocked with necessary materials for daily operations. **Competencies and Benefits:** * Availability for full-time work in San Miguel during 8-hour shifts. * Timely salary payments. * Monthly rotating schedules. * Sales incentives. * Excellent working environment. * One day off per week. * Internship certification. **Requirements:** * One year of experience (preferred but not mandatory). * Students or graduates in Administration, Tourism and Hospitality, Commercial Aviation, or related fields. **SEND UPDATED CV TO: 941 994 747** **IMMEDIATE AVAILABILITY** Employment Type: Full-time, Permanent, Internship Work Location: On-site