Reception

Description

Job Summary: We are seeking personnel for the Reception area, responsible for managing check-in/check-out, attending to guest requests, resolving complaints, promoting sales, and supporting daily team operations. Key Highlights: 1. Guest request handling and management 2. Support in developing and implementing standards 3. Excellent working environment **SM Hotel & Bussines Av. Universitaria 848, San Miguel.** **We are currently looking for Reception staff to join our team!** **Responsibilities:** * Perform check-in and check-out following established policies and procedures. * Proactively attend to guest requests. * Handle, resolve, and record guest complaints and feedback in the incident report. * Promote sales of reception products, early check-in, and late check-out. * Support the development of reception team functions, ensuring adherence to established standards. * Effectively hand over shifts, communicating daily information and incidents. * Manage the reception petty cash fund (coin exchange, reconciliation, etc.). * Process billing and send receipts. * Follow up on inactive accounts, Occurrence Logbook, and Complaints Register. * Ensure the reception is adequately stocked with necessary materials for daily operations. **Competencies and Benefits:** * Availability to work full-time in San Miguel on 8-hour shifts. * Timely payments. * Monthly rotating schedules. * Sales incentives. * Excellent working environment. * One day off per week. **Requirements:** * Minimum 1 year of experience (preferred). * Currently enrolled or graduated in Tourism and Hospitality, Commercial Aviation, or related fields. **SEND UPDATED CV TO: 941 994 747** **IMMEDIATE AVAILABILITY** Employment Type: Full-time, Permanent, Internship Work Location: On-site