Reception

Description

Job Summary: We are seeking Reception staff to perform check-in/out, attend to guest requests, handle complaints, promote sales, and manage petty cash. Key Highlights: 1. Excellent work environment 2. Sales incentive 3. Timely payments **SM Hotel & Business Av. Universitaria 848, San Miguel.** **We are currently looking for Reception staff to join our team!** **Responsibilities:** * Perform check-in and check-out following established policies and procedures. * Actively attend to guest requests. * Handle, resolve, and record guest complaints and feedback in the incident report. * Promote sales of front desk products, early check-in, and late check-out. * Support the reception team in carrying out its duties, ensuring compliance with established standards. * Effectively hand over shifts, communicating daily information and incidents. * Manage the reception petty cash (currency exchange, reconciliation, etc.). * Process invoices and send receipts. * Follow up on inactive accounts, Occurrence Logbook, and Complaints Book. * Ensure the reception area is fully stocked with necessary materials for daily operations. **Competencies and Benefits:** * Availability to work full-time in San Miguel during 8-hour shifts. * Timely payments. * Monthly rotating schedules. * Sales incentive. * Excellent work environment. * One day off per week. **Requirements:** * 1 year of experience (preferred) * Current student or graduate in Tourism and Hospitality, Commercial Aviation, or related fields. **SEND UPDATED CV TO: 941 994 747** **IMMEDIATE AVAILABILITY** Job Type: Full-time, Permanent, Internship Work Location: On-site