After-Sales Assistant

Description

Position Summary: We are seeking an After-Sales Assistant to provide administrative and operational support, managing and monitoring customer requirements, recording information, and preparing reports. Key Highlights: 1. Administrative and operational support in the after-sales area. 2. Management of customer requirements and follow-up on commitments with clients. 3. CRM management and preparation of follow-up reports. We are looking for an After-Sales Assistant to provide administrative and operational support to the department, ensuring accurate registration, tracking, and handling of our customers' requirements. **Requirements** * Graduate or Bachelor’s degree in Architecture, Civil Engineering, Business Administration, or related fields. * Minimum 1 year of experience in customer service, after-sales, administrative management, or similar roles. * Prior experience in the real estate or construction sector is desirable. * Intermediate-level proficiency in Microsoft Excel. * Proficiency in Microsoft Office. * CRM experience (Sperant or others) is desirable. **Responsibilities** * Manage and monitor customer requirements received via email, phone calls, and other service channels. * Record and update information in CRM, Excel, and control tools. * Maintain updated databases and departmental documentation. * Prepare follow-up reports and performance indicators. * Coordinate inspections, deliveries, and identification of observations. * Follow up on commitments with customers, suppliers, and internal departments. * Assist in issuing and archiving minutes, letters, and other departmental documents. * Flag critical cases, expirations, or non-compliances. **Working Conditions** * Work modality: On-site. * Working hours: Monday to Friday. * Workplace: San Isidro. * RxH (for the first few months). Salary: S/.1,500\.00 per month. Application Question(s): * Do you have at least 1 year of experience in customer service, after-sales, or related administrative functions? * Have you worked in real estate companies, construction firms, or related sectors? * What is your level of proficiency in Excel? * Do you have experience using CRM systems (Sperant, Salesforce, HubSpot, or others)? * Please state your salary expectation. Workplace: On-site employment