Collections Manager

Description

Job Summary: We are seeking a Collections Manager — a committed professional, results-oriented, with effective negotiation skills for portfolio recovery. Key Highlights: 1. Opportunities for growth and professional development 2. Dynamic and challenging work environment 3. Effective debt negotiation **On behalf of one of our clients, we are looking for a Collections Manager**, a committed, results-oriented professional with effective negotiation skills, who meets the following profile: **REQUIREMENTS:** * Technical or university degree in **Administration, Accounting, Finance, Economics, or related fields**. * **Minimum 1 year of experience** in collections management, customer service, call center, or similar areas. * Experience in **debt negotiation, payment agreements, or portfolio recovery**. * Knowledge of CRM and/or Finance. **RESPONSIBILITIES:** * Contact clients by phone to inform them about the status of their debts and payment due dates. * Negotiate payment agreements assertively and respectfully, establishing timelines and payment methods aligned with client needs. * Conduct detailed follow-up on agreed payment terms with clients and ensure compliance. * Provide advisory and guidance to clients, offering current and most suitable options to settle their debt. * Work to achieve and meet the company’s established portfolio recovery targets and KPIs. * Record and update payment information and client interactions in the company’s management systems. * Collaborate with other departments to resolve issues related to client debts and payments. * Report daily activities to supervisors, including collections executed and payments received. **EMPLOYMENT CONDITIONS:** * We offer a dynamic and challenging work environment, with opportunities for growth and professional development. * Formal employment from day one, with all statutory benefits under the general regime (bonus, CTS, standard insurance, paid vacation). * **Working Hours:** Monday to Friday, 8:00 a.m. to 6:00 p.m., and Saturdays 8:00 a.m. to 12:00 p.m. (**only when necessary**) Application Question(s): * In which district do you reside? * What is your salary expectation? Work Location: On-site employment