Customer Service

Description

Job Summary: Coordinate and execute policy management processes, customer service, and continuous improvement, with a focus on client and organizational strategies. Key Highlights: 1. Opportunity for vertical and/or horizontal growth 2. Working in a dynamic and inclusive team 3. Professional development in a warm and friendly environment Job Posting Description: **Account Executive** *Are you looking to broaden your professional experience? Would you like to join a dynamic and inclusive team? This opportunity is waiting for you!* *This is a hybrid position offering the flexibility to work both virtually and from our Lima office.* **Aon is in the business of making better decisions** At Aon, we shape decisions to improve, aiming to protect and enrich people’s lives worldwide. As an organization, we are united by trust as an inclusive and diverse team, and we are passionate about helping our colleagues and clients succeed. **What Your Day Will Look Like** *Responsible for coordinating and executing policy management processes (enrollments, cancellations, modifications, census, billing, claims, etc.) and certain customer service functions. Additionally, must focus on continuous improvement of assigned operational processes and participate in required implementations and/or automations as part of strategic initiatives for the client or the organization.* * Responsible for issuance, collections, reimbursements, claims, and billing processes * Develop and monitor adherence to schedules for visits, campaigns, and work plans * Provide customer service for inquiries and advisory support regarding policy coverage * Identify opportunities and communicate new guidelines * Track and ensure timely submission of invoices and supporting documentation * Prepare control reports and update internal tools * Support the client at their offices (in-person or hybrid model, per the assigned client’s requirements) **What Makes This Opportunity Different?** *Aon offers flexible working arrangements through a hybrid methodology—you can work comfortably from home or from the office, where you’ll meet a team that thrives in a warm and friendly work environment, plus enjoy opportunities for vertical and/or horizontal growth.* **Skills and Experience That Will Lead You to Success** * Completed university degree or technical qualification in Administration, Economics, Industrial Engineering, Accounting, Systems, or related fields * Intermediate English proficiency * Minimum 2 years of experience in brokerage or insurance companies handling Human Risk insurance (SCTR, Statutory Life Insurance, EPS, Oncology, FOLA, Personal Accident, Individual Policies) * Technical knowledge of Human Risk insurance: + Products and lines: Group Life, Personal Accident, Collective Health/Medical Assistance, EPS, Oncology, SCTR Health and Pension, Statutory Life Insurance + Policy structure: General and specific conditions, basic and additional coverages, exclusions, pre-existing conditions, waiting periods, coverage limits, etc. + Operational aspects: Enrollments, cancellations, modifications, retroactive adjustments, endorsements, reimbursement and direct care workflows, required documentation, response timeframes, typical reasons for observations/rejections, renewals, dependent management, grace periods + Basic claims knowledge: Reimbursement and direct care workflows, required documentation, response timeframes, typical reasons for observations/rejections * Basic regulatory knowledge + National legal and regulatory framework regarding: Human and occupational risks, Personal data protection rules for information handling, and internal broker and client guidelines on compliance and confidentiality * Intermediate/advanced MS Excel and Power BI skills: Pivot tables, advanced filters, logical formulas (IF, LOOKUP/XLOOKUP, COUNTIF, SUMIF, etc.), database consolidation, and control dashboards * Service Management and SLA/OLA + Clear understanding of Service Level Agreements (SLA/OLA): Maximum timeframes for enrollments, cancellations, modifications, issuance of certificates/confirmations, and responses to inquiries **\#LI\-AE1**