Customer Service and Experience Advisor

Description

Job Summary: This role involves handling orders, resolving customer inquiries, complaints, and suggestions through various channels, managing the complaint book, and coordinating with internal departments. Key Responsibilities: 1. Customer inquiry, complaint, and suggestion handling and resolution 2. Management of complaint book records 3. Coordination with internal departments for customer requests * Handle (orders) and resolve customer inquiries, complaints, and suggestions via multiple channels: in-person, WhatsApp, telephone, etc. * Provide clear responses within established timeframes (24–48 business hours) * Manage and respond to complaint book entries within stipulated timeframes * Build a customer database * Coordinate with various internal departments to address customer requests * Keep customers informed about the status of their inquiries * Provide additional support to the Deli/Café during AC off-peak hours and Deli peak hours * Escalate complex cases when necessary Salary: S/.1,500\.00 per month Work Location: On-site employment