In-House Operations Supervisor

Description

Job Summary: Supervises and controls outsourced operations, ensuring compliance with procedures and quality standards, with a focus on customer service and continuous improvement. Key Highlights: 1. Leads daily supervision of operations and compliance with procedures. 2. Coordinates corrective actions and reports incidents to the client. 3. Identifies process improvement opportunities. In-House Operations Supervisor At MP Outsourcing Logístico, we are seeking an In-House Operations Supervisor. What will be your challenge? Supervise and control outsourced operations, ensuring compliance with procedures, quality standards, KPIs, and SLAs established by the client. If you have experience in customer service, strong communication skills, and organizational ability, this opportunity is for you! **Location:** CD Villa El Salvador – Aldea Logística 7 **Schedule:** Tuesday to Friday, 10:00 p.m. to 7:00 a.m. **Salary:** S/ 1,800 **Modality:** In House Key Responsibilities * Supervise daily operations and compliance with procedures. * Monitor KPIs, SLAs, and response times. * Identify deviations, errors, and operational incidents. * Coordinate corrective actions and follow up until resolution. * Coordinate with third-party supervisors and responsible personnel. * Maintain communication with the client and report relevant incidents. * Prepare management reports and summaries. * Identify process improvement opportunities. Requirements * Technical or university bachelor’s degree in **Industrial Engineering, Business Administration, Logistics Engineering, Business Engineering, or related fields**. * Minimum **1 year of experience supervising operations**. * Experience in **logistics, warehousing, distribution, production, outsourcing, or outsourced operations**. * Experience managing **KPIs and management reporting**. * Intermediate/advanced **Excel** and Office suite proficiency. * Leadership, analytical, organizational, and problem-solving skills. * Results-oriented mindset and indicator tracking capability. Preferred Qualifications Experience working directly at client facilities and knowledge of continuous improvement. **Join our team and become part of a results-driven, continuously improving operation!** Salary: S/.1,800\.00 per month Application Questions: * Salary Expectation * Years of experience, please specify * District * Current phone number and WhatsApp number * Educational Level Work Location: On-site employment