In-House Operations Supervisor

Description

Job Summary: Supervises and controls outsourced operations, ensuring compliance with procedures, quality standards, and process optimization. Key Responsibilities: 1. Supervision and control of outsourced operations 2. Coordination and communication with clients and third parties 3. Identification of improvements in operational processes In-House Operations Supervisor At MP Logistics Outsourcing, we are seeking an In-House Operations Supervisor. What will be your challenge? Supervise and control outsourced operations, ensuring compliance with procedures, quality standards, KPIs, and SLAs established by the client. If you have customer service experience, strong communication skills, and organizational ability, this opportunity is for you! **Location:** CD Villa El Salvador – Aldea Logística 7 **Schedule:** Tuesday to Friday, 10:00 p.m. to 7:00 a.m. **Salary:** S/ 1,800 **Modality:** In-House Main Responsibilities * Daily supervision of operations and procedural compliance. * Monitoring of KPIs, SLAs, and response times. * Identification of deviations, errors, and operational incidents. * Coordination of corrective actions and follow-up until resolution. * Coordination with third-party supervisors and responsible personnel. * Maintenance of communication with the client and reporting of relevant incidents. * Preparation of management reports and summaries. * Identification of process improvement opportunities. Requirements * Technical or university bachelor’s degree in **Industrial Engineering, Business Administration, Logistics Engineering, Business Engineering, or related fields**. * Minimum **1 year of experience supervising operations**. * Experience in **logistics, warehousing, distribution, production, outsourcing, or outsourced operations**. * Experience managing **KPIs and management reports**. * Intermediate/advanced **Excel** and Office suite proficiency. * Leadership, analytical, organizational, and problem-solving skills. * Results-oriented mindset and indicator tracking. Preferred Qualifications Experience working directly at client facilities and knowledge of continuous improvement. **Join our team and become part of a results-driven, continuously improving operation!** Salary: S/.1,800\.00 per month Application Questions: * Salary Expectation * Years of experience, please specify * District * Current phone number and WhatsApp number * Educational Level Work Location: On-site employment