CTS Planner - South Zone

Description

Job Summary: Ensure efficient planning and coordination of CTS division services, acting as the liaison between technicians, customers, and the organization. Key Responsibilities: 1. Coordinate service requests and communicate progress to the customer 2. Monitor and coordinate the allocation of technical resources 3. Maximize efficiency in service execution **MISSION** Ensure efficient planning and coordination of CTS division services, acting as the liaison between technicians, customers, and the organization, thereby guaranteeing operational continuity, service delivery compliance, and customer satisfaction. **RESPONSIBILITIES** * Directly coordinate customer service requests. Communicate their progress to the customer promptly and proactively. * Monitor and coordinate the allocation of resources (technical personnel within your area of responsibility) for executing requested services. * Monitor and maximize the efficiency of scheduled service execution based on workload and available resources (technician utilization efficiency). * Provide support to technical staff for executing requested services (entry documentation, insurance, rentals, etc.). * Support cost estimations for services together with the assigned service administrator and commercial representative. * Perform administrative tasks intrinsic to the position (service expense tracking, technician scheduling, etc.). * Track the status of service orders (spare parts status, delivery, etc.) for customers within your zone. * Receive documentation related to service orders (settlements, hours utilized, etc.) and confirm order closure and billing to the service administrator. * Comply with company policies and procedures. * Other duties related to the position. **REQUIREMENTS** * Bachelor’s degree in Industrial, Mechanical, or Electrical Engineering, or related technical field. Experience or knowledge of industrial equipment, compressors, or machinery is desirable. * Intermediate or Advanced English proficiency is desirable. * Intermediate-level proficiency in Microsoft Office suite is desirable. * Familiarity with planning software such as MS Project, AS\-400, SAP is desirable. * Knowledge of PMI is desirable. * Minimum 2 years of experience in similar roles within service companies. * Work location: South Zone. Company: Atlas Copco Group Functional area: Service Location: Peru City: Arequipa On\-site/remote: On\-Site Brand: Atlas Copco Company Name: Atlas Copco Peru S.A.C. Date of Posting: June 2, 2026 Last day to apply: June 10, 2026 Apply for this position