KONECTA SERVICE DESK - LIMA CITY CENTER

Description

Position Summary: We are seeking a Service Desk professional to provide remote and on-site technical support, handle user incidents and requests, and perform equipment maintenance. Key Responsibilities: 1. Technical support and incident resolution for hardware and software 2. IT asset management and best practices in information security 3. Solution documentation and knowledge base updates **Profile: Service Desk – Information Technology Academic Background** * Technician or Bachelor’s degree in **Systems Engineering, Computer Science, Computing, or related fields**. * Desired courses or certifications: **ITIL Foundation, Microsoft, Cisco, CompTIA, Service Desk**. **Experience** * Minimum **6 months to 1 year** of experience in technical support, help desk, or service desk roles. * Handling and resolution of incidents involving hardware, software, networks, and printers. * Experience using **ticketing tools** (e.g., Remedy, GLPI, ServiceNow, Jira, or others). **Knowledge** * Operating systems: **Windows, Linux (basic knowledge preferred), macOS**. * Office 365 suite and email (Outlook). * Networking: basic concepts of **TCP/IP, DNS, DHCP, VPN, Wi\-Fi**. * Management of **IT assets** and inventory tools. * Best practices in **information security**. **Main Responsibilities** * Receive, log, and track incidents and user requests. * Provide remote and on-site support for **hardware, software, and basic networking**. * Escalate incidents according to complexity levels. * Document solutions and maintain an updated knowledge base. * Perform equipment installation, configuration, and preventive maintenance. * Assist with user management: account creation, access rights, passwords, etc. * Monitor systems and report critical incidents. **Desirable Conditions** * Availability to work rotating 24/7 shifts * MYPE payroll (50% BENEFITS) * Work location: Lima City Center \- Plaza San Martin * Ability to work under pressure. * Service orientation and commitment to continuous improvement. Employment Type: Full-time Salary: S/.1,400\.00 per month Work Location: On-site employment