Appointment and Patient Care Executive

Description

Job Summary: We are seeking an Appointment and Patient Care Executive with commercial skills and a service-oriented mindset to manage patient contact and deliver exceptional service. Key Highlights: 1. Minimum 1 year of experience in sales, customer service, or call center. 2. Opportunities for professional growth and development. 3. Ongoing training and an excellent work environment. Join IDERMA CAPILAR! At **IDERMA CAPILAR**, we have over **20 years of experience**, establishing ourselves as leaders in **hair transplantation, laser dermatology, and aesthetic medicine**, thanks to our commitment to innovation, medical excellence, and patient-centered care. Today, we seek to welcome an **Appointment and Patient Care Executive** to our team — a person with commercial acumen, outstanding communication skills, and a strong service orientation, who will contribute to delivering an exceptional patient experience from the very first interaction. What will be your mission? Efficiently manage contact with prospective and current patients, providing warm and timely service, coordinating appointments, and conducting necessary follow-ups to strengthen the patient experience and support the institution’s commercial objectives. Key Responsibilities: * Handle patient inquiries via WhatsApp, Facebook, Instagram, and other digital channels. * Contact patients by phone to schedule, confirm, and follow up on appointments. * Provide clear information and guidance regarding our treatments and services. * Timely record and update each interaction in internal systems. * Prepare daily follow-up and results reports. * Conduct follow-ups with interested patients to drive conversion and retention. * Carry out tasks assigned by immediate supervisors related to this position. * Participate in a 3-day in-person training program prior to commencing duties. What are we looking for? * Minimum **1 year** of experience in sales, customer service, call center, or contact center. * Preferred experience in appointment scheduling, patient follow-up, or digital-channel customer service. * Excellent verbal and written communication skills. * Negotiation skills and a results-driven, closing-oriented mindset. * Active listening, empathy, and a genuine service orientation. * Ability to analyze information and identify opportunities for service and follow-up. * Goal- and results-oriented mindset. * Proactivity, organizational skills, and ability to work under pressure. * Strong teamwork capabilities. Working Hours: * **Monday to Friday:** 9:00 a.m. to 7:00 p.m. * **Saturdays:** 9:00 a.m. to 2:00 p.m. **Employment Modality:** Honorarium Receipts (RxH). What do we offer? * Fixed remuneration \+ **an uncapped bonus scheme**, because we recognize and reward your performance. * Opportunities for professional growth and development. * Ongoing training. * An excellent work environment. * The opportunity to join a leading company with over **20 years of track record**, committed to innovation, excellence, and patient well-being. **If you are passionate about delivering high-quality service, enjoy interacting with people, and seek professional growth within a solid and reputable organization — we want to meet you!** Salary: Starting from S/.1,300\.00 per month Work Location: On-site employment