Guest Experience Expert

Description

Job Summary: Guest Experience Experts create a unique and memorable experience, guiding guests throughout their stay and anticipating their needs with thoughtful and sincere service. Key Highlights: 1. Create a unique and memorable experience for the guest 2. Thoughtful and sincere service that anticipates guests' needs 3. You will be part of an incredible global team and become your best self **Additional Information** **Job Number**26062075 **Job Category**Rooms \& Guest Services Operations **Location**JW Marriott Hotel Lima, Malecon De La Reserva 615, Miraflores, Lima, Peru, Peru, Lima 18 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Our work is not just about ensuring smooth check-in or check-out processes for guests. Beyond that, it is about building an experience that is unique and memorable for them. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide our guests throughout their stay. They feel empowered to be on the move and do what is needed at any given moment. Whether performing operational tasks, handling guest requests, completing reports, or sharing information about local highlights and events, Guest Experience Experts ensure these interactions become part of the guest experience. Regardless of the specific role, there are several fundamental requirements for success (creating a safe workplace, following company guidelines and procedures, respecting confidentiality, protecting company assets, maintaining quality standards, and ensuring professional appearance, personal grooming, and communication). Guest Experience Experts are constantly on the move (standing, sitting, walking for extended periods) and engage in various physical tasks (moving items, lifting, carrying, pushing, and placing objects weighing less than 10 pounds without assistance). It is essential that Guest Experience Experts consistently perform these tasks (and other reasonable tasks assigned to them) well so that guests remain satisfied and the hotel operates smoothly. DESIRABLE QUALIFICATIONS Education: High school diploma or equivalent General Educational Development (GED) certificate. (General Educational Development, GED). Relevant Work Experience: No relevant work experience required. Supervisory Experience: No supervisory experience required. License or Certification: None *At Marriott International, we are committed to providing equal opportunities, making everyone feel welcome, and facilitating access to employment opportunities. We actively promote an environment where the diversity of our associates’ backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We commit to not discriminating based on disability, veteran status, or other characteristics protected by applicable law. Law No. 26772* Marriott Hotels strives to elevate the art of hospitality—innovating whenever possible while preserving the comfort of the familiar worldwide. As a host at Marriott Hotels, you will help us uphold our promise of “A wonderful hotel experience, always,” delivering thoughtful and sincere service that anticipates guests’ needs to enhance this living legacy. With a name synonymous with hospitality worldwide, we are proud to invite you to explore employment opportunities at Marriott Hotels. By joining Marriott Hotels, you join a portfolio of brands under Marriott International. **You will be** where you can do your best work, **you will begin** fulfilling your purpose, **you will be part** of an incredible global team, and **you will become** your best self. JW Marriott is part of Marriott International’s luxury portfolio and comprises over 100 beautiful hotels in prominent cities and premier resort destinations worldwide. JW believes employees come first—because if you are happy, guests will be too. JW Marriott associates are trusted, innovative, genuine, intuitive, and carry forward the brand’s and founder J. Willard Marriott’s legacy. Our hotels offer an unparalleled work experience where you will be part of a community and enjoy genuine camaraderie with a diverse group of colleagues. JW creates opportunities for training, development, recognition, and—most importantly—a place where you can pursue your passion within a luxury environment focused on holistic wellbeing. Exceptional guest care begins with how we care for our employees. This is The JW Treatment™. By joining JW Marriott, you join a portfolio of brands under Marriott International. **You will be** where you can do your best work, **you will begin** fulfilling your purpose, **you will be part** of an incredible global team, and **you will become** your best self.