Guest Experience Expert

Description

Job Summary: This Guest Experience Expert position focuses on building a unique and memorable experience by anticipating guests' needs and delivering thoughtful, sincere service. Key Highlights: 1. Create a unique and memorable experience for the guest. 2. Provide thoughtful and sincere service, anticipating guests' needs. 3. Be part of an incredible global team and become your best self. **Additional Information** **Job Number**26062075 **Job Category**Rooms \& Guest Services Operations **Location**JW Marriott Hotel Lima, Malecon De La Reserva 615, Miraflores, Lima, Peru, Peru, Lima 18 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Our work is not just about ensuring smooth guest check-in or check-out. Beyond that, it’s about crafting an experience that is unique and memorable for the guest. Our Guest Experience Experts take initiative to deliver a wide range of services that guide our guests throughout their stay. They feel empowered to be on the move and do what’s needed at any given moment. Whether performing operational tasks, handling guest requests, completing reports, or sharing highlights about local events and attractions, Guest Experience Experts ensure these interactions become part of the guest experience. Regardless of your specific role, there are several fundamentals essential to success (creating a safe workplace, following company guidelines and procedures, respecting confidentiality, protecting company assets, maintaining quality standards, and ensuring your uniform, personal appearance, and communication remain professional). Guest Experience Experts are constantly on the move (standing, sitting, walking for extended periods) and engage in various physical tasks (moving items, lifting, carrying, pushing, and placing objects under 10 pounds without assistance). It is essential that Guest Experience Experts consistently perform these tasks well (and other reasonable tasks assigned to them) to ensure guest satisfaction and smooth hotel operations. DESIRABLE QUALIFICATIONS Education: High school diploma or equivalent General Educational Development (GED) certificate. Relevant work experience: No relevant work experience required. Supervisory experience: No supervisory experience required. License or certification: None *At Marriott International, we are committed to providing equal opportunities, making everyone feel welcome, and facilitating access to employment opportunities. We actively foster an environment where the diversity of our associates’ backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We commit to not discriminating on the basis of disability, veteran status, or other characteristics protected by applicable law. Law No. 26772* Marriott Hotels strives to elevate the art of hospitality—innovating whenever possible while preserving the comfort of the familiar worldwide. As a host with Marriott Hotels, you’ll help us uphold our promise of “A Wonderful Hotel Experience, Every Time” through thoughtful, sincere service that anticipates guests’ needs—enhancing this living legacy. With a name synonymous with hospitality worldwide, we’re proud to invite you to explore Marriott Hotels career opportunities. By joining Marriott Hotels, you join a portfolio of brands under Marriott International. **You’ll be** where you can do your best work, **you’ll begin** fulfilling your purpose, **you’ll be part** of an incredible global team, and **you’ll become** your best self. JW Marriott is part of Marriott International’s luxury portfolio and comprises over 100 beautiful hotels in prominent cities and premier resort destinations worldwide. JW believes employees come first—because when you’re happy, guests are happy too. JW Marriott associates are confident, innovative, genuine, intuitive, and carry forward the brand and company founder J. Willard Marriott’s legacy. Our hotels offer an unparalleled work experience where you’ll be part of a community and enjoy true camaraderie with a diverse group of colleagues. JW creates opportunities for training, development, recognition, and—most importantly—a place where you can pursue your passion within a luxury environment focused on holistic wellbeing. Exceptional guest care begins with how we care for our employees. This is The JW Treatment™. By joining JW Marriott, you join a portfolio of brands under Marriott International. **You’ll be** where you can do your best work, **you’ll begin** fulfilling your purpose, **you’ll be part** of an incredible global team, and **you’ll become** your best self.