Guest Experience Specialist

Description

Job Summary: This role goes beyond routine front desk duties to create unique and memorable experiences for guests. Key Highlights: 1. Create a unique and memorable experience for the guest 2. Go beyond routine front desk duties 3. Work in an environment that values diversity and personal growth **Additional Information**Front Desk **Job Number**26084825 **Job Category**Rooms \& Guest Services Operations **Location**Calle Schell No 400, Lima, Peru, Peru **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Our work is not just about ensuring smooth guest check-in or check-out. Beyond that, it is about building an experience that is unique and memorable for the guest. Our Guest Service Specialists take the initiative to offer a wide range of services that guide our guests throughout their stay. Their responsibilities extend far beyond typical front desk tasks — they proactively manage guest service across key hotel areas, always placing the guest first. They feel empowered to be on the move and do whatever is needed at any given moment. Whether performing operational tasks, handling guest requests, serving quality food, completing reports, or sharing information about local events and attractions, Guest Service Specialists ensure these interactions become part of the guest experience. Regardless of your specific role, certain fundamentals are essential for success (creating a safe workplace, following company policies and procedures, respecting confidentiality, protecting company assets, maintaining quality standards, and ensuring your uniform, personal appearance, and communication remain professional). Guest Service Specialists are constantly on the move (standing, sitting, walking for extended periods) and engage in various physical tasks (moving items, lifting, carrying, pushing, and placing objects under 25 pounds unassisted; reaching overhead and bending down; performing movements requiring knee bending, twisting, stretching, and stooping). It is essential that Guest Service Specialists consistently perform these tasks — and other reasonable tasks assigned — to ensure guest satisfaction and smooth hotel operations. DESIRABLE SKILLS Education: High school diploma or equivalent General Educational Development (GED) certificate. Relevant work experience: No relevant work experience required. Supervisory experience: No supervisory experience required. License or certification: None *At Marriott International, we are committed to providing equal opportunities, making everyone feel welcome, and facilitating access to employment opportunities. We actively foster an environment where the diverse backgrounds of our associates are valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to non-discrimination based on disability, veteran status, or other characteristics protected by applicable law. Law No. 26772* At Courtyard, we are passionate about better meeting the needs of travelers worldwide. This passion inspired us to create the first hotel specifically designed for business travelers — and today’s Courtyard experience empowers guests, no matter the purpose of their trip. We seek individuals who pursue their goals with passion, who are dedicated to delivering a guest experience that exceeds expectations, who enjoy being part of a small yet ambitious team, and who love learning and continuously improving — all while having fun. By joining Courtyard, you join a portfolio of brands within Marriott International. **You’ll be** where you can do your best work, **you’ll start** fulfilling your purpose, **you’ll be part** of an incredible global team, and **you’ll become** the best version of yourself.