Job Summary: We are seeking an experienced Front Desk Agent for hotel operations to handle check-in/check-out, reservations, and guest inquiries, coordinate daily operations, and maintain the front desk. Key Responsibilities: 1. Manage reservations and provide hotel information in a friendly manner 2. Resolve inquiries and complaints with a positive attitude and guest-oriented approach 3. Coordinate with other departments to ensure smooth operations Hoteles EL Tambo \- Lima (Miraflores) is looking for a Front Desk Agent with the following profile: * Minimum 1 year of experience in similar positions (hotels or customer-facing industries). * Basic proficiency in WORD and EXCEL. * English language skills (assessment will be conducted). * Availability to work on a rotating monthly schedule: **MONDAY TO SUNDAY, 7AM \- 3PM \| 3PM \- 11PM \| 11PM \- 7AM \| 1 DAY OFF** Responsibilities: * Perform guest check-in and check-out accurately and courteously. * Manage reservations via phone, WhatsApp Business, email, and Property Management System (PMS). * Provide information regarding hotel services, operating hours, amenities, and nearby attractions. * Resolve inquiries and complaints with a positive attitude and guest-oriented approach. * Coordinate with housekeeping, maintenance, and security departments to ensure seamless operations. * Record guest charges, assign rooms, and issue receipts/invoices as required. * Maintain a clean, organized, and presentable front desk area. * Comply with safety protocols, confidentiality requirements, and internal policies. * Conduct nightly audit (night shift only). BENEFITS: * MYPE PAYROLL REGISTRATION * ESSALUD HEALTH INSURANCE * BI-WEEKLY PAYMENTS * POSITIVE WORK ENVIRONMENT Salary: S/.1,130\.00 \- S/.2,000\.00 per month Application Questions: * How many years of experience do you have as a front desk agent, and with which companies? * In which district do you currently reside, and how long would it take you to commute to MIRAFLORES? * Do you speak English? At what level? * Please provide your DNI and updated phone number for contact purposes / Indicate whether your availability is immediate or starting from which date. Work Location: On-site employment
María García
Indeed · HR
María García
Indeed · HR
