IT Analyst

Description

Job Summary: We are seeking an IT Analyst to provide support at Tottus Peru, with the mission of maintaining system operationality and supporting decision-making through technical analysis and user support. Key Highlights: 1. Support role to launch a professional career 2. Assist platform operations and support decision-making 3. Provide user support, ensure communication, and prepare reports **Job Description** ---------------------- We are over 90,000 people who, day in and day out, dedicate our passion and energy to fulfilling our Purpose: “Simplify and Enjoy Life More.” Today, this Purpose lives through our physical and digital ecosystem across all our companies. We value diverse perspectives because we understand that diversity is the key to our innovation. We aim to go beyond any limit, constantly challenge ourselves, enjoy doing what we love, and leave a mark on everything we do. And we know there is one way to achieve this: as ONE TEAM. Today, at Tottus Peru—part of Falabella Group—we are looking for our next IT Analyst, a support position where you can demonstrate your skills and begin your professional career with us. Job Mission * Support platform operations to maintain system operationality and support decision-making through key information and technical analysis. Responsibilities * Provide user support for software issues, ranging from incident resolution to system installation and configuration. * Ensure smooth communication between technical teams and management to maintain high service levels. * Collect key information to support informed decision-making. * Monitor plan execution and alert on potential deviations. * Prepare technical reports and incident reports, along with action plans. * Actively contribute your technical expertise to problem resolution. Requirements * University degree in Computer Science or related fields * Minimum 1 year of experience in support roles * Knowledge of infrastructure and networks * Proficiency in data analysis tools (Power BI, Excel, etc.) * Intermediate-level SQL database skills * Knowledge of Windows and Linux operating systems * Familiarity with automation tools (Power Apps and Batch programming) * Availability to work 3 days onsite and 2 days remotely at Mall Plaza Angamos. If you believe you meet all the requirements for this position, apply now—we want to meet you! Explore more opportunities to experience \#ExperienciaFalabella at muevete.falabella**Candidate Requirements** -------------------------- * University degree in Computer Science or related fields (mandatory) * Minimum 1 year of experience in support roles (mandatory) * Knowledge of infrastructure and networks (mandatory) * Proficiency in data analysis tools (Power BI, Excel, etc.) (mandatory) * Intermediate-level SQL database skills (mandatory) * Knowledge of Windows and Linux operating systems (mandatory) * Familiarity with automation tools (Power Apps and Batch programming) (mandatory) * Availability to work in a hybrid model at Mall Plaza Angamos **Selection Process** ------------------------ The selection process is conducted via Aira—a recruitment platform designed to enhance your application experience. To apply, you only need: 1\. Apply to the job posting 2\. Check your email 3\. Log into Aira and answer the requested questions and/or tests Then, if your profile matches our needs, we will contact you by email (via Aira) to proceed to the in-person stage. **About Us** ------------------ We are over 88,000 people who work every day toward our firm Purpose—“Simplify and Enjoy Life More.” We operate in 9 countries and consist of five major brands spanning diverse industries: Falabella Retail, Sodimac, Banco Falabella, Tottus, and Mallplaza. Each of these brands shapes who we are, and together—as ONE TEAM—we strive daily to reinvent ourselves and exceed our customers’ expectations. A team full of dreams that makes things happen. We dare to undertake and innovate, take risks, and create opportunities that keep us at the forefront—driving us to reinvent ourselves and deliver the best shopping experience at every touchpoint with us.