Network Experience Coordinator

Description

Job Summary: Network Experience Coordinator to monitor network performance, lead end-to-end user experience analysis, and develop AI and Machine Learning solutions for network optimization. Key Highlights: 1. Challenge of monitoring and improving network quality 2. Leadership in user experience analysis and degradation resolution 3. Innovation with AI and Machine Learning for network optimization **Job Description** ---------------------- Are you driven by collaboration, challenge, and purposeful growth? Discover the challenges awaiting you as a Network Experience Coordinator: * Monitor and track network performance according to quality policy, promptly managing corrective actions in response to any service degradation. * Lead end\-to\-end user experience analysis, diagnosing root causes of potential degradations and translating technical findings into concrete action plans for network teams. * Design, develop, and maintain statistical and Machine Learning models correlating network KPIs and KQIs with user experience (NPS). * Develop and implement Artificial Intelligence (AI) and Machine Learning-based solutions for anomaly detection, degradation prediction, identification of optimization opportunities, and decision automation (closed\-loop). * Define and continuously improve optimization processes and standards ensuring optimal user experience on the network. * Lead interdisciplinary working sessions with network, customer experience, and IT teams, among others, to achieve cross-functional objectives across the company. **Candidate Requirements** -------------------------- * Degree in Electronics Engineering, Telecommunications Engineering, Systems Engineering, Data Science, or related fields * Minimum 3 years of experience in data science projects applied to telecommunications or banking * Knowledge of 4G/5G radio access network performance and quality * Knowledge of statistical modeling and/or Machine Learning * Understanding of network KPIs/KQIs and customer experience (NPS) * Advanced proficiency in SQL, Python, and Power BI * Knowledge (desirable) of Voice of Customer (VoC) methodologies or Net Promoter System (NPS) * Knowledge (desirable) of TM Forum Autonomous Networks framework * Knowledge (desirable) of vendor-specific network optimization tools * Intermediate-level English proficiency **Selection Process** ------------------------ The selection process is conducted via Aira \- a recruitment platform designed to enhance your application experience. To apply, you only need: 1\. Apply to the position 2\. Check your email 3\. Log in to Aira and answer the requested questions and/or tests Then, if your profile matches our requirements, we will contact you by email (via Aira) to proceed to the in-person stage. **About Us** ------------------ We are Entel, a leading telecommunications and technology company in Latin America, with over 60 years of industry experience. We operate in Chile and Peru, focusing on delivering solutions that connect people, businesses, and organizations through mobile and fixed-network services, including data, IT integration, internet, local and long-distance telephony, among others. Since entering Peru in 2013, we have championed an innovative business proposition and a customer-centric approach as our core purpose. **Our Benefits** ----------------------- * Company mobile phone * Flexible working hours * Health insurance * Wellness activities * Training and courses * Product discounts * Free parking