OPS ENG MANAGER

Description

Job Summary: We are seeking a professional to control, supervise, and improve authorization, clearing, and settlement processes for credit and debit cards, managing teams and designing solutions. Key Highlights: 1. Develop your professional career in a global and diverse company. 2. Lead continuous improvement in card operational services. 3. Participate in digital transformation and banking innovation. **Do you want to develop your professional career?** BBVA is a global company with over 160 years of history, operating in more than 25 countries, serving over 80 million customers. We are more than 121\.000 professionals working in multidisciplinary teams with diverse profiles, including finance specialists, legal experts, data scientists, developers, engineers, and designers. Our people make the difference in our success. **Contract Type:** Regular (Undefined) **What Are We Looking For?** * Control and supervise processes related to authorization, clearing, and settlement of our credit and debit card transactions. * Design and provide support for incidents and new card transaction functionalities. * Address requirements from other units related to cards. * Manage teams applying current methodologies. * Perform continuous improvement in card operational services. * Carry out other duties assigned by the immediate leader and drive continuous improvement of the role. Requirements: * Bachelor's degree or university graduate in Industrial Engineering, Statistics, Systems Engineering, Business Administration, or related fields. * Experience in operations. * Experience in payment methods — acquiring and issuing (Visa, Mastercard, Culqi, Niubiz, Openpay). * Knowledge of card issuance. * Payment authorization flow and loyalty (points redemption and interest-free installments). * Knowledge of clearing and settlement. * Data exploitation and efficiency management skills. * AI proficiency. * Soft skills: teamwork, proactivity, adaptability, decision-making, customer orientation, negotiation. **Responsible Banking** --------------------- Our responsible banking model **aims to build a more inclusive and sustainable society.** Because the future of finance is financing the future. We began with the spirit of helping others make the best financial decisions. That spirit remains today and inspires us to keep moving forward—prioritizing innovation and digital transformation—and making the opportunities of this new era accessible to all. **Diversity** -------------- At BBVA, we believe that having a **diverse team** makes us a better bank. For this reason, we **actively support diversity, inclusion, and equal opportunity**, regardless of race, gender, age, religion, sexual orientation, gender identity, gender expression, among others. We foster a collaborative and inclusive work environment that allows each person to showcase their best self. **Our Values** -------------------- **Our values define our identity** and serve as the driving force enabling us to fulfill our purpose and guiding all our actions and decisions. **Legal Requirements** If the position you are applying for is located outside the country where you currently reside, you may need to obtain a visa and/or work permit and/or residence permit, as well as comply with any other requirements mandated by local labor and immigration regulations or applicable professional regulations for the position in that country. In the event you are selected as the final candidate, BBVA may assist you with the corresponding permit/visa application process, with the understanding that if, for any reason, (i.) the relevant visa and/or work permit and/or residence permit is not issued, or (ii.) any other requirements mandated by local labor and/or immigration and/or professional regulations applicable to performing the position in that country are not met, you will unfortunately be excluded from the position. Likewise, if you already hold a visa and/or work permit and/or residence permit for the relevant country, please indicate so when applying for the position.