***RETENTION MANAGER \- CALL CENTER \- EDUCATIONAL INSTITUTION*** We are therefore currently seeking top talent to fill the position of **Retention Manager/Call Center \- EDUCATIONAL INSTITUTION**. ***Requirements:*** * Students of psychology, administration, marketing, etc. * Gender: Female * Age: 20 to 33 years old * Minimum 1 year of experience in telephone retention (banking, insurance, services, telecommunications, education, and healthcare) (Call Center). * Ability to work with a results- and goal-oriented mindset. * Availability to work on-site in the district of San Isidro. * 100% positive attitude, proactive, dynamic, and persevering. * Intermediate-level Microsoft Office proficiency and email writing skills. ***Responsibilities:*** * Contact students requesting service cancellation and retain them by providing optimal solutions to encourage continued enrollment at the institution. * Enter student information into the system, recording details of each interaction. * Organize, advise, and follow up with students regarding academic matters. * Coordinate with the department head and instructors on academic topics and platform updates. * Conduct follow-ups and execute the cancellation process, uploading all related data to the system for each student. * Manage temporary withdrawals and re-enrollments for newly enrolled, withdrawn, and other students. * Coordinate with relevant departments on all procedures, prepare reports, and conduct follow-up calls to students regarding academic progress. ***Benefits:*** * ***Performance evaluation and professional experience.*** * ***Statutory benefits (full payroll registration).*** * ***Full-time position*** * ***Working hours: 1:00 PM to 9:00 PM*** * ***Work location: San Isidro*** ***\+Send your documented CV to\*: seleccion.personal.40\.factor@gmail.com*** ***Subject line: EDUCATIONAL TUTOR*** ***WHATSAPP NUMBER: 913 469 437*** Employment type: Full-time Salary: S/.1,400.00 \- S/.1,500.00 per month Workplace: On-site employment