Sodimac Arequipa / Systems Controller

Description

Job Summary: We are seeking a technical and operational support professional for Sodimac store technology platforms, providing assistance and managing IT services. Key Highlights: 1. Technical and operational support for technology platforms (point-of-sale systems, equipment) 2. Management of operational and administrative IT services in stores 3. Application administration and tracking of support incidents **Company Description:** We are over 88,000 people who work every day toward our firm Purpose \- To Simplify and Enjoy Life More. We operate in 9 countries and comprise five major brands across diverse industries: Falabella Retail, Sodimac, Banco Falabella, Tottus, and Mallplaza. Each brand shapes who we are, and together—as One Team—we strive daily to reinvent ourselves and exceed our customers’ expectations. A team full of dreams that makes things happen. We dare to launch initiatives and innovate, take risks, and create opportunities enabling us to remain at the forefront—driving continuous reinvention to deliver the best shopping experience at every touchpoint with us. **Job Mission:** Provide technical and operational support for the various technology platforms deployed in Sodimac stores. Provide assistance to all **Job Responsibilities:** 1\. Manage operational and administrative IT services in stores 2\. Technical and operational support for technology platforms (point-of-sale platform) 3\. Technical and operational support for technology platforms (computing equipment) 4\. Technical and operational support for technology platforms (computing equipment)(IT Data Center) 5\. Application administration (NT, ODBMS, SIGIC, RNET, UXPOS, and WEB SSEE) 6\. Review and tracking of Level 1 support incidents 7\. Management and control of system information changes 8\. Generation of system reports 9\. Completion of daily task checklists 10\. Completion of Data Center checklist 11\. Store walkthroughs (technology equipment) 12\. Compliance and tracking of auditable formats (Systems area) 13\. Compliance and tracking of the Help Desk Web Portal **Requirements:** Technical graduate (3-year program) in Systems or university student currently enrolled in the 8th semester of Systems Engineering Minimum prior experience of 01 year supporting IT equipment. (Mandatory) Prior experience in the retail sector. (Desirable) Advanced knowledge of Microsoft Office. (Advanced) Intermediate-level knowledge of Power BI (Desirable) Ability to adapt to internal platforms. **Competencies:** Communication at all levels, service quality, adaptability **Offer Conditions:**