Customer Service

Description

Job Summary: We are seeking a proactive and customer-oriented Customer Service and Communications Advisor to assist and advise parents and students, managing the entire process from initial contact through to enrollment. Key Highlights: 1. Opportunity to gain experience in customer service and communications. 2. Training for functional development and professional growth. 3. Positive work environment. We are looking for a Customer Service and Communications Advisor! At Academia Antonio Brack, we are seeking a proactive, responsible, and customer-oriented young woman to join our team. Responsibilities: \- Assist and advise parents and students via WhatsApp and other communication channels. \- Answer calls and provide clear information about our academic cycles, schedules, services, promotions, and modalities. \- Identify prospective clients’ needs and guide them toward the most suitable educational option. \- Manage the customer service process from first contact through to enrollment. \- Record and maintain up-to-date information on customers and prospects. \- Follow up with individuals who have requested information. \- Deliver courteous and personalized service. \- Post videos and pre-prepared content created by our social media team to WhatsApp status updates. \- Publish academy announcements, promotions, and notices. \- Support the team in achieving enrollment targets. \- Address inquiries and handle prospective clients’ questions or objections appropriately. Requirements: \- Young woman with excellent communication skills and fluency of speech. \- Strong interpersonal skills and customer orientation. \- Good writing ability and spelling proficiency. \- Positive, proactive, and responsible attitude. \- Ability to work effectively in a team. \- Organizational and task-follow-up skills. \- Basic proficiency in WhatsApp, social media platforms, Word, and Excel. \- Prior experience is not required. \- Preference for candidates residing in Surco, Chorrillos, or nearby areas. We Offer: S/ 1,200 to S/1,300 per month. \- Bonuses based on enrollments. \- Training to support your functional development. \- Opportunities for professional growth based on performance. \- Positive work environment. \- Opportunity to gain experience in customer service, sales, communications, and educational admissions. Working Hours: \- Monday to Saturday 8:00 a.m. – 5:00 p.m. 1-hour lunch break. Work Location: Academia Antonio Brack – border area between Surco and Chorrillos. Are you interested in joining our team? Send your CV via WhatsApp to 980161162, indicating that you are applying for the position of Customer Service and Communications Advisor. Salary: S/.1,200\.00 \- S/.1,300\.00 per month Work Location: On-site employment