Hotel Administrator

Description

Job Summary: We are seeking a professional for operational and personnel management, with a focus on continuous improvement, process control, and customer service to ensure high service standards. Key Highlights: 1. Team leadership and hotel operational management. 2. Process implementation and continuous quality improvement. 3. Personnel administration and inventory control. The position requires an organized individual with team leadership capabilities, operational control skills, and a focus on continuous improvement of internal processes, ensuring high service standards and operational efficiency. Key Responsibilities Operational Management \* Supervise the proper functioning of reception, housekeeping, maintenance, and guest services departments. \* Implement and optimize operational processes across both locations. \* Ensure compliance with quality standards and customer service expectations. \* Continuously monitor daily hotel operations. Personnel Management \* Monitor staff attendance, schedules, and timesheets. \* Maintain up-to-date labor documentation and personnel files. \* Coordinate proper application of internal policies and labor regulations. \* Lead and supervise work teams, fostering an environment of order and responsibility. Housekeeping and Quality \* Implement and supervise cleaning checklists and quality control procedures. \* Verify that guest rooms and common areas meet established standards. \* Manage improvement initiatives aimed at enhancing guest satisfaction. Inventory Control \* Administer inventories for cleaning supplies, laundry, amenities, restaurant items, and general supplies. \* Implement controls to reduce losses, shrinkage, and waste. \* Supervise procurement and replenishment processes for supplies. Administrative Management \* Maintain orderly documentation of operations. \* Coordinate with accounting, labor, and administrative departments as needed. \* Ensure compliance with internal procedures and applicable legal requirements. Management Reporting \* Prepare periodic reports on occupancy, incidents, personnel, purchases, maintenance, and operational results. \* Provide reliable information to support management decision-making. Customer Service \* Supervise the guest experience throughout their entire stay. \* Manage and follow up on complaints, suggestions, and observations. \* Promote a service culture oriented toward excellence and customer satisfaction. Desired Profile \* Experience in hotel administration, tourism, or operations management. \* Leadership ability and personnel management skills. \* Knowledge of operational control, inventory management, and administrative processes. \* Organizational skills, proactivity, and results orientation. \* Willingness to reside in or relocate to Huarmey. \* Driver's license preferred. Salary: S/.1,500\.00 \- S/.2,500\.00 per month Workplace: On-site employment