TELEOPERATOR

Description

Job Summary: We are seeking a teleoperator to ensure high-quality contact and assertive communication in telephone customer service. Key Highlights: 1. Ensure high-quality telephone contact with customers 2. Develop assertive communication for customer service 3. Perform customer information updates and validation We are Real Systems, a Peruvian company with 32 years of experience in enterprise software and consulting. We provide enterprise software solutions aligned with national regulations and local realities, with a global vision. We have successfully implemented solutions across companies in all sectors and business types. Currently, we are looking for a **TELEOPERATOR**. **JOB MISSION:** Ensure high-quality contact and develop assertive communication during the first instance of telephone customer service. **REQUIREMENTS:** * Technical graduate in Administration / Computing / Secretarial Studies / Other related fields. * 1 year of experience in similar positions. * Knowledge of telephone switchboards. * Knowledge of CRM. (Not mandatory) **RESPONSIBILITIES:** * Continuously update user / customer information in the database. * Validate customer contact information accordingly. * Ensure assertive communication that specifically identifies the customer's needs. * Streamline customer / supplier contact processes to achieve optimal service response rates. * Route calls to the appropriate departments / units to ensure efficient call transfers. Employment type: Full-time Salary: S/.1,400\.00 \- S/.1,500\.00 per month Application question(s): * What is your salary expectation? * What is your highest academic degree attained? From which institution? * When are you available to start working with us? * Do you agree to work onsite? (San Isidro) Workplace: Onsite employment