Digital Customer Service Advisor

Description

Job Summary: We are seeking a professional to provide advisory support and manage customer service across multiple channels, ensuring courteous, efficient, and high-quality service. Key Responsibilities: 1. Advise customers on products and services through various channels. 2. Handle inquiries, requests, and complaints in a courteous and efficient manner. 3. Conduct follow-ups to ensure timely and high-quality service. **REQUIREMENTS:** · Currently pursuing or completed technical or university studies in Administration, Marketing, Communications, or related fields (preferred). · Minimum 1 year of experience in customer service, call centers, digital channels, or service-related areas. · Proficiency in Microsoft Office (basic or intermediate Excel). · Excellent verbal and written communication skills. · Experience with WhatsApp Business or other digital channels is preferred. **JOB FUNCTIONS:** · Provide customers with advice on the company’s products and services via various service channels. · Handle inquiries, requests, and requirements in a courteous, efficient, and timely manner. · Manage customer interactions via telephone calls, WhatsApp, email, and other digital channels. · Follow up with customers to ensure timely and high-quality service. · Accurately record each interaction in the designated systems. · Address inquiries, complaints, and claims by providing solutions within established timeframes. · Administer customer satisfaction surveys and contribute to continuous service improvement. · Meet the quality, productivity, and service indicators established by the company. · Perform other duties assigned by the immediate supervisor. **COMPETENCIES:** · Service orientation. · Effective communication. · Empathy. · Proactivity. · Organization. · Teamwork. · Problem-solving ability. **BENEFITS:** · Formal employment registration from day one, including all statutory benefits. · Market-competitive remuneration. · Profit-sharing participation. · Positive work environment and teamwork. · Birthday recognition. · Ongoing training. · Opportunities for professional growth and development. **CONDITIONS:** On-site work Salary: S/.1,400\.00 \- S/.1,500\.00 per month Workplace: On-site employment