Application Support Analyst - Pueblo Libre

Description

Position Summary: We are seeking an Application Support Analyst to assist users, diagnose non-critical issues, and collaborate with development teams while understanding system functionality. Key Highlights: 1. Resolve user issues with internal and third-party applications. 2. Understand business processes to guide application usage. 3. Analytical ability to identify root causes of incidents. **Job Description:** We are looking for an Application Support Analyst who provides user assistance, diagnoses issues, and resolves non-critical incidents. The candidate will understand how our systems operate to effectively support users and collaborate with the development team when necessary. **Responsibilities:** * Resolve user issues with internal and third-party applications. * Execute basic SQL queries to diagnose issues and understand system functionality. * Understand business processes to guide users in correct application usage. * Document incidents and applied solutions. * Escalate critical issues to the development team. * Participate in meetings to learn about new requirements and features. **Requirements:** * Minimum 2 years of experience in application or system support. * Graduate or degree holder in Systems Engineering, Software Engineering, or a related technical field. * Basic knowledge of SQL and database management (SQL Server, MySQL, Oracle). * Strong communication skills and user-oriented mindset. * Analytical ability to identify incident root causes and propose solutions. **Considerations**: \- Full statutory payroll (100%) \- Working hours: Monday to Friday: 8:30 am to 6:00 pm; Saturdays: 8:30 am to 12:45 pm \- On-site work Application Questions: * Please indicate your district of residence. * Please provide a contact number. * Please state your salary expectations. * Please indicate your SQL proficiency level. * Are you available to start immediately? * Do you have experience in Application Support? Work Location: On-site employment