Business Process Analyst

Description

Job Summary: Conduct analysis, propose efficiency and quality improvements, and document processes to standardize work and adapt to business needs. Key Responsibilities: 1. Process analysis and continuous improvement. 2. Design and optimization of process forms. 3. Integration of departments to ensure smooth procedure flow. PURPOSE Analyze current processes, propose improvements in efficiency, service quality, agility, and control; develop and update process documentation to support standardization of departmental work and enable adaptation to business needs. TYPICAL TASKS a. Conduct current process mapping and identify improvement opportunities. b. Prepare and present process improvement reports indicating identified issues and providing improvement recommendations. c. Design and/or modify optimized process forms, identifying users' actual needs to achieve quality standards. d. Integrate various departments involved in service delivery processes to ensure normal flow of established procedures. e. Propose modifications or updates to information systems applications aligned with process improvements. f. Identify and study best practices applied by other institutions for reference in performing duties. g. Ensure standardization of document formats issued to facilitate user comprehension and identification. h. Oversee performance evaluation and staff development within the department. i. Analyze, measure, and improve management indicators. j. Notify the Training Department of changes to optimized procedures to coordinate training sessions. k. Submit reports on activities performed. l. Fulfill assigned goals and commitments according to job requirements. m. Perform other related and complementary tasks. REQUIREMENTS Education: Bachelor's degree in Industrial Engineering, Computer Science, Business Administration, or related fields. Specific Knowledge: Customer service, Systems and processes, Quality methods and techniques. Computer Skills: Proficiency in Microsoft Office, Microsoft Project, and Microsoft Visio. Experience: Six (6) months of experience in roles related to this position. Competencies (Skills and Abilities): Analytical and problem-solving ability, critical and perfectionist attitude, planning and organizational skills, strong interpersonal relationships.