Job Summary: We are seeking a committed, results-oriented Collections Manager with effective negotiation skills for portfolio recovery. Key Highlights: 1. Dynamic and challenging work environment 2. Opportunities for professional growth and development 3. Assertive negotiation of payment agreements **On behalf of one of our clients, we are currently seeking a Collections Manager**, a committed, results-oriented professional with strong negotiation skills, who meets the following profile: **REQUIREMENTS:** * Technical or university degree in **Administration, Accounting, Finance, Economics, or related fields**. * **Minimum 1 year of experience** in collections management, customer service, call center, or similar areas. * Experience in **debt negotiation, payment agreements, or portfolio recovery**. * Knowledge of CRM and/or Finance. **RESPONSIBILITIES:** * Contact customers by phone to inform them about the status of their debts and payment due dates. * Negotiate payment agreements assertively and respectfully, establishing timelines and payment methods aligned with customers' needs. * Conduct detailed follow-up on established payment agreements with customers and ensure compliance. * Provide advisory and guidance to customers, offering current and most suitable options to settle their debt. * Work toward achieving and meeting the company's established portfolio recovery targets and KPIs. * Record and update payment information and customer interactions in the company's management systems. * Collaborate with other departments to resolve issues related to customer debts and payments. * Daily reporting of activities performed, including collections executed and payments received, to supervisors. **WORKING CONDITIONS:** * We offer a dynamic and challenging work environment, with opportunities for professional growth and development. * Formal employment from day one, with all statutory benefits under the general regime (bonuses, CTS, standard health insurance, paid vacations). * **Working Hours:** Monday to Friday, 8:00 a.m. to 6:00 p.m., and Saturdays from 8:00 a.m. to 12:00 p.m. (only **when necessary**) Employment Type: Full-time Application Question(s): * Have you previously managed collections for written-off or hard-to-recover portfolios? * Are you available to work Monday to Friday, 8:00 a.m. to 6:00 p.m., and Saturdays from 8:00 a.m. to 12:00 p.m. (only when necessary)? * What are your salary expectations? \* Do you have immediate availability? Work Location: On-site employment
María García
Indeed · HR
María García
Indeed · HR
