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Job Summary: Lead a team, incentivize goal achievement, conduct monitoring, identify gaps, and implement continuous improvement plans. Key Highlights: 1. Leads and motivates a team to achieve objectives. 2. Develops team talent through follow-up and feedback. 3. Collaborates in continuous improvement and workplace climate. **Job Description** ---------------------- Lead a designated team and incentivize the achievement of objectives set on the platform. * Achieve team KPI targets by supporting executives—answering questions during consultations and advising on client negotiations—and tracking performance management. * Monitor executives to identify gaps; provide feedback to implement corrective actions. * Ensure the team has and uses up-to-date product information to guarantee compliance with quality policies. * Maximize executives' productive time through methods, management, and continuous tracking. * Safeguard and promote proper management of applications and assets under the team’s responsibility. * Conduct meetings with team members to analyze operational indicator trends and propose improvement plans. * Participate in calibration sessions with the Quality and Training department to align evaluation criteria. * Collaboratively develop improvement plans based on service indicators. * Contribute to a positive workplace climate by organizing activities with the team. * Comply with the company’s Occupational Health and Safety (OHS) policies and regulations. * Ensure adherence to requirements established in the Quality Management System. * Perform any other duties inherent to the position, as well as those assigned by the immediate supervisor. * Follow procedures and guidelines specified for the Quality Management System. * Comply with organizational policies and regulations. **Candidate Requirements** -------------------------- * Academic Background: Technical or University degree (preferred) * Personnel management experience (preferred) * Advanced Office skills (preferred) **Selection Process** ------------------------ The selection process is conducted via Aira—a recruitment platform designed to enhance your application experience. To apply, you only need: 1\. Apply to the job posting 2\. Check your email 3\. Log in to Aira and answer the requested questions and/or tests Then, if your profile matches what we’re looking for, we’ll contact you by email (via Aira) to proceed to the in-person stage. **About Us** ------------------ We are Entel Connect. Our purpose is to help transform users’ experiences by integrating technologies, processes, and people—contributing to your business growth and societal development. We seek individuals who empathize with customers, inspire and mobilize others, and lead change with excellence in results.
