Help Desk N1

Description

Job Summary: ID Business Intelligence is seeking a Junior Onboarding and Implementation Specialist to engage with clients and transform how they use technology in their businesses — serving as a human bridge that translates technology into something useful, simple, and meaningful. Key Highlights: 1. First real customer experience with our solutions 2. Empower customers to manage their businesses more intelligently 3. Work with real impact on entrepreneurs' lives **Join ID Business Intelligence as a Junior Onboarding and Implementation Specialist!** At ID Business Intelligence, we believe everyone deserves to build the business they love. That’s why we develop technological solutions that make business management easier and more powerful. Today, we’re looking for someone who shares this purpose. If you’re passionate about technology, connect well with people, and want to join a team that **transforms the way entrepreneurship happens**, this opportunity is for you to join our team. **What will be your mission?** You will be the **first real experience** our customers have when starting to use our solutions. Your role is critical in enabling them to use technology as a powerful, everyday tool in their business. You’ll serve as that human bridge that translates technology into something useful, simple, and meaningful. **What will you do on our team?** * Identify technical and administrative needs by understanding how each business operates. * Implement and support customer onboarding, ensuring a seamless experience with our hardware and software. * Deliver training and recommendations that **empower customers** to manage their businesses more intelligently. * Communicate regularly with customers, gathering valuable feedback to improve both their experience and our system. * Collaborate with various teams to design increasingly simple and innovative solutions. **What are we looking for in you?** * **Empathy, clear communication, and a service-oriented mindset** toward customers and teams. * Eagerness to learn and grow in a tech-driven startup environment. * Intermediate proficiency in Microsoft Office. * Experience (or interest) in back-office operations, help desk, customer support, CRM/ERP systems, or network devices (not mandatory). **What we offer:** * Competitive salary + enrollment in MYPE payroll from day one * Professional growth and opportunities to learn across diverse projects. * Access to cross-training projects across different areas. * In-person work in a dynamic and collaborative environment. * A birthday leave day (or you may exchange it for an additional vacation day!). * A place where your work has **real impact** on entrepreneurs' lives. .This is an **open and ongoing recruitment**, so if this resonates with you, **apply now** via the following link: https://forms.office.com/r/4sXaThrW3j **Join our purpose. Inspire businesses. Transform lives.** We’re waiting for you! Employment Type: Full-time Salary: S/.1,200.00 – S/.1,500.00 per year Application Questions: * Do you have experience assembling network cabling? * Do you have experience in inventory management and control? * Do you have experience in the Horeca sector (Hotels, Restaurants, Cafés) or others? * Do you have experience with ERP and/or CRM systems? * Are you familiar with logistics functions? * Do you agree to in-person work with rotating shifts? * What is your expected salary? * Are your salary expectations negotiable? * Why would you like to work with us? * Why should we hire you? * What are your current hobbies? * Are you currently studying? Please indicate your schedule. Work Location: In-person employment