Description
Position Summary:
Manage and optimize Human Resources and Insurance Administration processes by implementing improvements and generating strategic information to support efficient operations.
Key Highlights:
1. Optimization of Human Resources and Insurance Administration Processes
2. Implementation of Continuous Improvement and Automation
3. Generation of Strategic Information for Decision-Making
**Date:** 21 Aug 2026
**Location:** CALLAO, Peru
**Company:** Alicorp S.A.A.
**What Will Be Your Challenge?**
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Manage and optimize Human Resources and Insurance Administration processes through the implementation of continuous improvement initiatives, automation, and data analytics, ensuring efficient operations, compliance with internal policies and applicable regulations. Additionally, generate strategic information to support decision-making, optimize the administration of health and benefits programs, strengthen relationships with insurers and providers, and contribute to an improved experience for employees.
**What Will You Do in This Role?**
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* Propose, co-design, and implement continuous improvement initiatives for insurance management processes and workflows, maintaining agreed-upon guidelines and standards with insurers and brokers, aligned with our internal administrative processes.
* Prepare analyses supporting decision-making regarding renewals, negotiations, and coverage changes for active insurance policies.
* Propose improvements to policy terms, agreements, and commercial arrangements with various providers.
* Identify opportunities for improvement and propose alternatives for simplification and automation, as well as manage technical incidents related to the SSFF system – Health Insurance Module or other related processes.
Implement controls to mitigate operational risks and ensure service quality.
* Prepare executive reports and performance indicators for the Employee Services Management team or other business areas.
* Identify and implement continuous improvement opportunities in Payroll, Human Resources Administration, and Insurance processes through standardization, automation, and workflow optimization.
* Support the updating and maintenance of HR-related policies, procedures, and regulatory documentation.
Participate in change management and internal communication initiatives related to Human Resources programs.
**What Do We Need From You?**
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* 2–3 years of experience in similar positions.
* Experience in Health Insurance Management
* Experience in Process Management
* Experience in Customer Management.
* Project Management experience in Continuous Improvement and/or Transformation and/or Technology initiatives.
* Proficiency in SAP R3, SAP HANA.
* Proficiency in Power Platforms: Power BI
* Knowledge of HR topics.