IT Analyst

Description

Job Summary: We are seeking an IT Analyst to manage incidents, maintain systems and networks, and ensure operational continuity and information security. Key Responsibilities: 1. Comprehensive hardware and software management. 2. On-site and remote technical support for staff. 3. Information infrastructure and security administration. At SUMAC, we are seeking a professional to serve as an IT Analyst. Responsibilities: * Address hardware and software incidents on computers, printers, phones, and other devices. * Install, configure, and update operating systems and applications. * Provide on-site and remote assistance to staff. * Diagnose and repair failures in computing equipment and peripherals. * Perform preventive maintenance (cleaning, updates, backups). * Manage equipment and spare parts inventory. * Control software inventory and active licenses. * Monitor license expiration dates and renew subscriptions. * Verify compliance with legal software usage regulations. * Create, modify, and deactivate users in systems, email accounts, and applications. * Configure permissions for shared folders, VPNs, and other internal platforms. * Monitor antivirus, firewall, and security update usage. * Restrict access to websites or social media platforms. * Configure and maintain LAN/WiFi networks, routers, switches, and connectivity devices. * Support integration of printers and networked devices. * Coordinate with internet service providers to resolve connectivity issues. * Schedule and supervise automated backups of critical data. * Execute data recovery plans in case of incidents. * Propose improvements to security and business continuity policies. * Maintain equipment inventory (computers, laptops, mobile devices, peripherals). * Document procedures and solutions to standardize support. * Coordinate IT procurement and vendor contracts. Requirements: \- Bachelor's degree or higher in Systems Engineering, Computer Science, Telecommunications, or related fields. \- Specialization or certification in IT Management, Digital Transformation, or Continuous Improvement is desirable. \- Minimum 3–5 years of experience managing or administering IT departments or projects. \- Experience implementing digital transformation, process automation, or continuous improvement projects. \- Experience administering technological infrastructures (servers, networks, databases, information security). \- Operating system administration (Windows, Linux, AWS, Azure, Google Cloud) \- Cybersecurity and access management. \- Network, server, and storage administration. Application Question(s): * Expected Salary Work Location: On-site employment