IT Analyst

Description

Job Summary: We are seeking an IT Analyst for the call center sector, responsible for installation, configuration, and maintenance of network infrastructure and technical support. Key Highlights: 1. Comprehensive infrastructure and user support 2. Management of video surveillance networks and systems 3. Preventive and corrective maintenance of technology We are currently looking for an **IT Analyst** in the call center industry**.** **We Offer:** * Schedule: Monday to Saturday, from 8:00 a.m. to 6:00 p.m. * Location: Miraflores. * Fixed salary: S/.1,500 \+ S/.500 mobility bonus. * MYPE payroll from the first day of employment. * Benefits at 50% (vacations, bonuses, CTS). * Corresponding EsSalud coverage. **Requirements** * Age: 20 to 35 years old * Education: Technicians or graduates in Systems Engineering, Networking, Telecommunications, Computing, Informatics, or related fields. * Experience: \+1 year of experience. * Knowledge of Operating Systems. **Responsibilities** * Installation, configuration, and maintenance of **network points**. * Cable laying, punching, labeling, and organization of **structured cabling**. * Configuration and maintenance of **switches, routers, and network equipment**. * Installation, configuration, and maintenance of **video surveillance cameras**. * Configuration of **IP cameras, DVRs, and NVRs**. * Diagnosis and resolution of **connectivity and network incidents**. * Installation and configuration of **computers, printers**, and other devices. * Technical support for **advisors and administrative staff**. * Handling and follow-up of **IT incidents** arising from operations. * Preventive and corrective maintenance of technological equipment. * User administration, permissions, and system access management. * Coordination with vendors for **internet, telephony, cameras, and other IT services**. * Monitoring of technological infrastructure to ensure **operational continuity.** Employment Type: Full-time Salary: Starting from S/.2,000\.00 per month Application Question(s): * How many years of experience do you have in the IT field? * Have you previously worked in call center or contact center companies? For how long? * Do you have experience providing support to a large number of users or advisors? * Which tools or systems do you use? (Asterisk, Genesys, Avaya, Active Directory, Microsoft 365, ticketing systems, etc.) * Are you agreeable to the position’s modality, schedule, and location? Workplace: On-site employment