IT OPERATIONS MANAGEMENT ANALYST

Description

Job Summary: We are seeking an IT Operations Management Analyst to monitor, analyze, and optimize the performance of technological infrastructure, ensuring service continuity and SLA compliance. Key Highlights: 1. Monitoring and optimization of critical IT infrastructure 2. Incident management and service continuity 3. IT process automation and improvement Join our **MATERIAGRIS** team and start this great challenge with us!! At Materia Gris, we are searching for top talent to fill the position of **IT Operations Management Analyst.** **Mission:** Monitor, analyze, and optimize the performance of the organization’s technological infrastructure, servers, and networks to ensure IT service continuity, prevent incidents, and guarantee compliance with agreed service-level agreements (SLAs) with the business. **Requirements:** Bachelor's degree or equivalent in Systems Engineering, Computer Science, or related fields. Minimum two years of experience in similar roles (IT operations, infrastructure, or systems administration). Experience administering Windows Server and Linux environments (Red Hat/Ubuntu). Knowledge of cloud environments such as AWS, Azure, or Google Cloud. Knowledge of networking, routing, switching, firewalls, and TCP/IP protocols. ITIL certification or knowledge. Experience in infrastructure monitoring and production environment management. Experience in automation via scripting (PowerShell, Bash, or similar). DESIRABLE Availability to work onsite in Surquillo. **Responsibilities:** Monitor servers, storage, networks, and cloud services. Manage second-level incidents and problems, performing technical event diagnosis, tracking, and resolution, as well as coordinating with vendors for timely handling and closure. Conduct capacity and performance analysis of systems, monitoring resource usage to anticipate future requirements and ensure service availability and continuity. Manage and execute maintenance activities in production environments, coordinating with involved departments to ensure secure and efficient change implementation. Administer backups and support disaster recovery plans (DRP). Automate tasks and procedures by developing workflows enabling more efficient, secure, and standardized process management. Maintain up-to-date technical documentation, network diagrams, and inventories. Coordinate with internal support, development, and information security teams. Coordinate with technology vendors for service delivery, specialized support, and incident resolution. Employment Type: Full-time, Permanent Salary: S/.1\.00 \- S/.2\.00 per month Application Question(s): * Are you available to work onsite in Surquillo? * What are your salary expectations? * Do you hold an ITIL certification? Work Location: Onsite employment