IT Support Assistant Level 1

Description

Job Summary: ID Business Intelligence is seeking a Junior Onboarding and User Implementation Specialist to serve as the first point of contact for customers, translating technology into a useful and meaningful tool. Key Highlights: 1. Opportunity to transform entrepreneurship through technology. 2. Key role in the customer's first experience with technological solutions. 3. Real impact on entrepreneurs' lives. **Join ID Business Intelligence as a Junior Onboarding and User Implementation Specialist!** At ID Business Intelligence, we believe everyone deserves to build the business they love. That’s why we create technological solutions that make business management easier and more powerful. Today, we’re looking for someone who shares this purpose. If you’re passionate about technology, connect well with people, and want to join a team that **transforms the way people do business**, this opportunity is for you to join our team. **What will be your mission?** You will be the **first real experience** our customers have when beginning to use our solutions. Your role is critical in enabling them to use technology as a powerful, everyday tool in their business. You’ll serve as the human bridge that translates technology into something useful, simple, and meaningful. **What will you do on our team?** * Identify technical and administrative needs by understanding how each business operates. * Implement and support customer onboarding, ensuring a seamless experience with our hardware and software. * Deliver training and recommendations that **empower customers** to manage their businesses more intelligently. * Maintain constant communication with customers, gathering valuable feedback to improve both their experience and our system. * Collaborate across teams to design increasingly simple and innovative solutions. **What are we looking for in you?** * **Empathy, clear communication, and a service-oriented mindset** toward customers and teams. * Eagerness to learn and grow within a technology-driven and startup environment. * Intermediate proficiency in Microsoft Office. * Experience (or interest) in back-office operations, help desk, customer service, CRM/ERP systems, or network devices (not mandatory). **What we offer you:** * Competitive salary + enrollment in MYPE payroll from day one * Professional growth and opportunities to learn across diverse projects. * Access to cross-training projects across different departments. * In-person work in a dynamic and collaborative environment. * A free day off on your birthday (or you may exchange it for an additional vacation day!). * A place where your work has **real impact** on entrepreneurs' lives. .This is an **open and ongoing recruitment**, so if this resonates with you, **apply now**, or send your CV to **people@idbi.pe**, with the subject line: *IDBi Application – IT Onboarding and Support* **Join our purpose. Inspire businesses. Transform lives.** We’re waiting for you! Employment type: Full-time Salary: S/.1,200.00 – S/.1,500.00 per year Application question(s): * Do you have experience assembling network cabling? * Do you have experience in inventory management and control? * Do you have experience in the HoReCa sector (Hotels, Restaurants, Cafés) or others? * Do you have experience with ERP and/or CRM systems? * Are you familiar with logistics functions? * Do you agree to in-person work on rotating shifts? * What is your expected salary? * Are your salary expectations negotiable? * Why would you like to work with us? * Why should we hire you? * What are your current hobbies? * Are you currently studying? Please indicate your schedule Work location: In-person employment