L1 Network Analyst Position Profile

Description

Job Summary: Provide first-level technical support for network connectivity incidents, performing diagnostics, troubleshooting, and escalation within an enterprise environment featuring Cisco, HPE Aruba, and ClearPass infrastructure. Key Highlights: 1. First-level technical support for network connectivity 2. Environment with Cisco, HPE Aruba, and ClearPass technologies 3. Opportunity for networking career development **Job Objective:** Provide first-level technical support for network connectivity incidents—both wired and wireless—in an enterprise environment based on Cisco, HPE Aruba, and ClearPass infrastructure. Perform basic diagnostic tasks, troubleshoot issues, and escalate promptly to higher-level teams when required. **Education Requirements:** * Technical diploma or university degree in Systems Engineering, Networking, Telecommunications, or related fields. * Preferred: CCNA certification (in progress or completed) or Aruba ACSA certification. **Technical Knowledge:** * Networking fundamentals: OSI model, IP addressing, subnetting. * Basic switching concepts: VLANs, trunking, access ports. * Network diagnostics: commands such as ping, traceroute, ipconfig, nslookup. * Basic wireless networking concepts: SSID, user authentication. * Familiarity with monitoring tools (PRTG, Zabbix, etc.). * Basic CLI console familiarity (Cisco/Aruba) and log viewing in ClearPass. * Proficiency with ITSM tools for incident logging and tracking. **Main Responsibilities:** * Respond to network connectivity incidents reported by end users. * Conduct physical and logical connectivity tests (ports, cabling, APs). * Escalate technical incidents exceeding L1 resolution capability to the L2 team. * Log and document support tickets in assigned tools. * Provide users with status updates on their requests. * Perform routine tasks under supervision, such as restarting network devices or checking inactive ports. * Assist with network equipment inventory and labeling. **Required Experience:** * 6 months to 1 year of technical support experience or professional internships in networking areas. * Preferred experience in NOC, help desk, or on-site support. **Personal Skills:** * Strong interpersonal skills and service orientation toward end users. * Clear and effective communication. * Organizational ability to manage multiple tasks. * Proactivity and willingness to learn new technologies. * Teamwork and adherence to established procedures. **Languages:** * Native or fluent Spanish. * English: basic technical proficiency for interpreting commands, error messages, or documentation. **General Job Conditions:** * Availability to work on-site, hybrid, or on rotating shifts (as required). * Potential for on-call duty or extended shifts in case of 24/7 support requirements. * Tools: access to switch consoles, ClearPass dashboard, monitoring tools, and ticketing systems. Employment Type: Full-time Salary: S/.1,800.00 \- S/.2,300.00 per month Work Location: On-site employment