Job Summary: Student Experience Analyst responsible for monitoring and managing the holistic academic experience, identifying improvements, and implementing retention and loyalty initiatives. Key Responsibilities: 1. Manage the student's holistic experience to support retention and success. 2. Analyze data and metrics to inform decision-making and drive continuous improvement. 3. Monitor and retain students at risk of academic failure. At **CAPECO**, we are seeking a **Student Experience Analyst \| Los Olivos Campus** **PURPOSE OF THE POSITION:** Analyze, monitor, and manage the student's holistic experience throughout their entire academic lifecycle, identifying improvement opportunities through **data analysis, metrics, and student feedback**, and implementing **support, retention, and loyalty initiatives that contribute to student persistence, satisfaction, and academic success**, aligned with the strategy defined by the Area Coordination. **RESPONSIBILITIES:** ***1\.\- Student Experience Management:*** * Manage **holistic student support** throughout their academic journey. * Implement the experience, retention, and loyalty strategies defined by the Area Coordination. * Monitor key student touchpoints to ensure a positive experience. * Identify improvement opportunities in service processes and propose corrective actions. ***2\.\- Data Analysis and Business Intelligence:*** * **Analyze metrics** related to student experience, satisfaction, retention, continuity, and persistence. * **Prepare reports,** ***dashboards,*** **and periodic analyses** to support area decision-making. * Identify trends, patterns, and root causes of attrition using quantitative and qualitative analysis. * Generate early alerts for at-risk students. * Propose evidence-based improvements to optimize area metrics. ***3\.\- Monitoring and Retention*** * **Monitor students at risk of academic failure or dropout.** * Execute intervention plans defined for at-risk students. * Record and analyze outcomes of retention initiatives. * Coordinate with academic and administrative departments to follow up on specific cases. ***4\.\- Support and Guidance*** * Provide **academic and administrative guidance to students**, responding to inquiries via our institutional channels. * Log incidents and ensure timely resolution. * Coordinate with relevant departments to address complex cases. ***5\.\- Project Management and Continuous Improvement*** * Participate in projects aimed at enhancing the student experience. * Analyze results from satisfaction surveys, NPS, and other student listening mechanisms. * Formulate proposals to optimize processes and services. * Participate in designing communication, retention, and loyalty campaigns. ***6\.\- Technology and Platforms*** * Manage student information in institutional systems. * Monitor usage of academic platforms to identify intervention opportunities. * Manage databases and statistical information for the area. **REQUIREMENTS:** * **University graduate or technical professional in Administration, Industrial Engineering, Psychology, Statistics, Education, Marketing, or related fields.** * **Minimum 2 years of experience in customer experience, student experience, retention, service quality, or information analysis.** * **Experience in educational institutions is desirable.** * **Experience working with retention and satisfaction metrics is desirable.** **KNOWLEDGE:** * Customer Experience (CX) * Advanced Excel * Power BI (Intermediate or Advanced) * Management metrics (KPIs) * Microsoft 365 * Process-oriented management * Executive report writing **COMPETENCIES:** ***1\.\- Technical*** * Information analysis * Critical thinking * Metric development * Project management * Continuous improvement * Data visualization ***2\.\- Soft Skills*** * Effective communication * Student orientation * Organization * Collaborative work * Adaptability * Proactivity * Problem-solving ability **WORK SCHEDULE:** * ***Monday to Friday:*** *01:00 p.m.* ***to*** *09:00 p.m.* * ***Saturdays:*** *02:00 p.m.* ***to*** *07:00 p.m.* (**Remote**, **with one in-person Saturday every five weeks**) **Campus:** Los Olivos **We look forward to welcoming you—apply now and join the CAPECO team!** Salary: S/.2,000.00 per month Workplace: On-site employment
María García
Indeed · HR
María García
Indeed · HR
