Browse
···
Log in / Register
Job Summary: Lead a team by motivating goal achievement, monitoring performance, managing applications, and promoting a positive work environment. Key Highlights: 1. Team leadership and achievement of objectives. 2. Development of improvement plans and quality management. 3. Contribution to a positive work environment. **Job Description** ---------------------- Lead a designated team and motivate the achievement of objectives set on the platform. * Achieve the team’s KPI targets by supporting executives—answering their questions regarding client consultations and negotiations—and following up on case management. * Monitor executives to identify gaps, providing feedback and implementing corrective actions. * Ensure the team has and uses up-to-date product information to guarantee compliance with quality policies. * Maximize executives’ productive time through methods, management, and continuous follow-up. * Safeguard and promote proper management of applications and assets assigned to the team. * Conduct meetings with team members to analyze operational indicator trends and develop improvement plans. * Participate in calibration sessions with the Quality and Training departments to align evaluation criteria. * Collaboratively develop improvement plans based on service indicators. * Contribute to fostering a positive work environment by organizing team activities. * Comply with the company’s Occupational Health and Safety (OHS) policies and regulations. * Ensure compliance with requirements established in the Quality Management System. * Perform any other duties inherent to the position, as well as those assigned by the immediate supervisor. * Follow procedures and guidelines defined for the Quality Management System. * Comply with organizational policies and regulations. **Candidate Requirements** -------------------------- * Academic Qualification: Technical or University degree (preferred) * Personnel management experience (preferred) * Advanced Office skills (preferred) **Selection Process** ------------------------ The selection process is conducted via Aira—a recruitment platform designed to enhance your application experience. To apply, you only need: 1\. Apply to the job posting 2\. Check your email 3\. Log in to Aira and respond to the requested questions and/or tests Then, if your profile matches our requirements, we will contact you by email (via Aira) to proceed to the in-person stage. **About Us** ------------------ We are Entel Connect. Our purpose is to help transform users’ experiences by integrating technologies, processes, and people—contributing to your business growth and societal development. We seek individuals who treat customers as their own, inspire and mobilize others, and lead change with excellence in results.
